Fraud Analyst

over 3 years old

This job is no longer active

About Glovo:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Hispanic America and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day.

Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.

Be a part of a team where you will:

Review and analyze online transactions to identify any potential fraudulent activity
Maintain and manage acceptable fraud loss rates and customer satisfaction
Manage fraud detection tools, while creating rules and analyzing fraud patterns
Help improve Machine Learning accuracy and efficiency
Provide advice and support on fraud and payment-related matters to Customer Services
Propose solutions to minimize the risk of fraud
Chargebacks' management: Review and defend all the customer payment disputes (fraudulent or non-fraudulent ones)
Retrieval request management

You have:

Good proficiency with SQL
Good understanding of agile methodologies
Experience working with modern BI tools like Tableau or Looker
Experience with analyzing large complex datasets and converting them into information which drives business decisions
Creative problem solving and critical thinking skills with a bias toward action and a get things done attitude
Ability to build relationships with key stakeholders across the teams.
Experience with fraud metrics and patterns in our main operating markets: Europe, Latin America, and EEMEA
BS/BA or higher degree in a quantitative field, computer science, engineering or extensive experience in operations management is a plus
Previous experience in programming or data science is a plus
Proficiency in English is a must, proficiency in Spanish is a plus

Experience our Glovo Life benefits:

Enticing Phantom Shares plan
Attractive Relocation package (if applicable ;))
Comprehensive Private Health Insurance
Cobee discounts on kindergarten, transportation, and food
Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)
Cool perks such as fresh fruit and healthy snacks every day, beers on Fridays, Culture Days every 2 months!
Discounted Gym memberships
Flexible working environment

What you’ll find when working at Glovo:

Gas: We work hard with energy and passion for what we do.
Care: We act in the best interest of a sustainable future.
Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone.
Stay Humble: We embrace mistakes and feedback to learn from them.
Glownership: We roll up our sleeves and get work done no matter our position and level.

If you believe you match these values, we look forward to meeting you!

At Glovo we believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.

Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!

_{Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. As of 2020, we’re currently present in more than 22 countries across Europe, Latin America, Africa, and Asia.}_{For additional information on Glovo, please visit https://jobs.glovoapp.com/en/careers}