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About Glovo:
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).
Your work-life opportunity:
Glovo is building the future of cities by enabling anyone to get any product from any store in their city delivered in minutes. Our goal is to provide on-demand delivery infrastructure for every city in the world.
In order for us to do this in a reliable fashion, we are looking for a talented Fraud Analyst to join our team. This is a great opportunity to join our rapidly growing Fraud & Payments team within Glovo. We are constantly developing new techniques to detect and counter fraudulent actors who are constantly trying to abuse our platform. You’ll be working alongside our engineering and product team to constantly drive us to innovate while we shape the vision for the team.
Be a part of a team where you will:
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Review and analyze online transactions to identify any potential fraudulent activity
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Maintain and manage acceptable fraud loss rates and customer satisfaction
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Manage fraud detection tools, while creating rules and analyzing fraud patterns
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Help improve Machine Learning accuracy and efficiency
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Provide advice and support on fraud and payment-related matters to Customer Services
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Propose solutions to minimize the risk of fraud
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Chargebacks' management: Review and defend all the customer payment disputes (fraudulent or non-fraudulent ones)
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Retrieval request management
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Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
You have:
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BS/BA or higher degree in a quantitative field, computer science, engineering or extensive experience in operations management
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Experience with fraud metrics and patterns in our main operating markets: Europe, Africa, and EEMEA
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Proficient with SQL
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Experience working with modern BI tools like Tableau or Looker
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Good understanding of agile methodologies
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Experience with analyzing large complex datasets and converting them into information which drives business decisions
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Creative problem solving and critical thinking skills with a bias toward action and a get things done attitude
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Ability to build relationships with key stakeholders across the teams.
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Previous experience in programming or data science is a plus
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Proficiency in English is a must, proficiency in Spanish is a plus
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An empathetic, inclusive and curious attitude
We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!
Experience our Glovo Life benefits:
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Enticing equity plan (if applicable)
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Top-notch private health insurance
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Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
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Discounted gym memberships
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Flexible time off (take the time you need) and hybrid working model (own your time)
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Enhanced parental leave including nursery support!
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Online therapy and wellbeing benefit
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External learning budget
What you’ll find when working at Glovo:
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Gas: Driven to deliver quality results quickly
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Good Vibes: Bring positivity and communicate openly
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Stay Humble: Self-aware and open to learning
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Care: Uplift people and the planet
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Glownership: Act as proud owners
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High Bar: Focus on Top Performance
If you believe you match these values, we look forward to meeting you!
Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!