About Glovo:
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).
Your work-life opportunity:
Glovo is building the future of cities by enabling anyone to get any product from any store in their city delivered in minutes. Our goal is to provide on-demand delivery infrastructure for every city in the world.
The eLogistics team is Glovo’s last-mile logistics service for e-commerce, a huge industry that is still growing rapidly with many challenges ahead. At Glovo, you will join a team that is working to revolutionize the industry from scratch with the main e-commerce players in any market (e.g. AliExpress, Decathlon, Wish, etc).
In this role, you will be responsible to lead operational quality globally, including warehouse, fleet and customer service management.
You will be working closely with the eLogistics Global General Manager, the global leadership team and the country’s Heads of eLogistics.
Be a part of a team where you will:
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Ensure very high quality levels for our logistics operations, meaning you will act as the “police” inside our eLogistics team.
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Audit, define, test and refine the most relevant business processes to be sure ALL parcels are taken care of.
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Bring the levels of defect rates to nearly non-existent levels.
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Build processes that are so robust that NO parcel is left without notice or without being measured.
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Track all unhappy flows and build robust flawless processes and tech solutions.
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Coordinate with different stakeholders in warehouse ops, supply ops, customer service and product.
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Leverage data, together with the central analytics team, to drive continuous improvement across different areas and draw conclusions from a variety of sources.
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Create a roadmap for tools and product development focusing both on preventive and corrective measures.
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Design solutions that are modular and can be replicated in all countries where Glovo is operating.
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Define change requirements and drive process change using staff interviews, document analysis, workshops, surveys, site visits, process and workflow analysis.
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Report and communicate advancements on the key quality metrics to the global team.
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Build a culture of excellence and training. Build ways to ensure all learnings from different countries and teams are shared across the organization.
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Contribute to the strategic decisions: product development, expansion, etc.
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Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
You have:
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5+ years of experience in driving process improvement and operational excellence in industries with high quality standards (e.g. car manufacturing, civil engineering, etc) and not being afraid to get your hands dirty.
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3+ years of experience in managerial and decision-making roles.
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Six Sigma/Lean/Operations or quality audit experience.
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“Eagle eye” attention to detail. You are motivated by being sure that processes are so robust that they simply don’t fail.
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Strong analytical, technical project management and interpersonal skills with a clear customer focus.
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Demonstrated ability to think creatively, deal with ambiguity, and manage changing priorities.
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Successful management of cross-functional teams to perform process analysis, improvement and implementation.
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Familiar with the design of SOPs, work instructions and training.
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Fluent in English, other languages are a plus.
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Proficient with Microsoft Office and advanced in MS Excel.
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Familiar with software programs such as MS Project, Flowchart software…
- An empathetic, inclusive and curious attitude
Experience our Glovo Life benefits:
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Enticing equity plan (if applicable)
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Top-notch private health insurance
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Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
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Discounted gym memberships
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Flexible time off (take the time you need) and hybrid working model (own your time)
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Enhanced parental leave including nursery support!
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Online therapy and wellbeing benefit
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External learning budget
What you’ll find when working at Glovo:
- Gas: Driven to deliver quality results quickly
- Good Vibes: Bring positivity and communicate openly
- Stay Humble: Self-aware and open to learning
- Care: Uplift people and the planet
- Glownership: Act as proud owners
- High Bar: Focus on Top Performance