Glover Specialist Support - Temporary

About Glovo:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Hispanic America and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day. We currently deliver over +40M annual orders and operate in 26 countries, and in 248 cities. 

Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.

Your work-life opportunity:

As a Glover Specialist Support you will be a support in KUSTOMER ticket solving for all Glovers in Glovo. 

Be a part of a team where you will:

• Reach Glover satisfaction service level, managing internal and external issues that might affect them handling Kustomer tickets.
• Assist Glovers about payments/invoices/summary. More specific cases, if applicable, are transferred to finance.
• Achieve loyalty to Glovers with a quality and good response time of their queries.

You have:

• Proactive, organized, and obsessed with details and accuracy
• Fast learner and easy to adapt to a fast changing environment
• Have excellent communication skills. Oral and written.
• Be very detail oriented
• Socially active
• Self-starter who is able to work autonomously in a highly demanding environment
• Computer literate; good knowledge of Google Docs and MS Office, Excel
• Good English skills
• Bachelor in Business Administration, Marketing or Public Relations is a plus

Experience our Glovo Life benefits:

• Comprehensive Private Health Insurance
• Maternity and paternity policy.
• Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)
• Flexible working environment

What you’ll find when working at Glovo:

• Gas: We work hard with energy and passion for what we do.
• Care: We act in the best interest of a sustainable future.
• Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone.
• Stay Humble: We embrace mistakes and feedback to learn from them.
• Glownership: We roll up our sleeves and get work done no matter our position and level.

If you believe you match these values, we look forward to meeting you!

Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. As of September 30, 2019, we’re currently present in more than 26 countries across Europe, Latin America, Africa, and Asia. 

For additional information on Glovo, please visit https://glovoapp.com/ | Twitter: @Glovo_ES | Facebook: https://www.facebook.com/glovoappES/ | LinkedIn: https://www.linkedin.com/company/glovo-app/