Account Management Lead - New Food Brands (They/She/He)

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About Glovo:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!

We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds. 

In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).

Your work-life opportunity:

At Glovo Concepts we are creating the next generation of food delivery brands to make sure any town, city or neighborhood has access to an amazing assortment of restaurants. Glovo Concepts is a solution for partners (restaurants working with Glovo) where we take care of the branding, marketing, supply chain and train their chefs so partners just have to cook and we help them grow their top line!
 
We are looking for a Commercial Lead to help us build and scale our commercial rocketship building and leading the Account Management strategy on a Global scale!

Be a part of a team where you will:

  • Build, deploy and lead the commercial strategy (processes, tools, goals,hiring,playbooks,onboarding process) for our global Account manager teams to successfully roll out our portfolio of +20 brands to +15 countries providing a world class experience to our restaurant partners that will operate our brands
  • Setting monthly & quarterly goals for the account manager teams with the Global Commercial Manager so we can achieve our vision and make sure that we have both the tools and resources (talent, training, best practices, software etc) needed to achieve them. 
  • Work closely with the local teams to analyze results, identify opportunities to improve processes, and drive positive change to take them to the next level! 
  • Evaluate, follow up and build reports for the AM teams globally.Take actions to reach your goals and company OKRs.
  • Help your AM teams draw and execute plans, making the partners grow through promos, marketing activations and menu performance 
  • Understand, build action plans and follow up on churned , inactive or low performer partners.
  • Own the bonus compensation structure to make sure we align our commercial teams with our ambitious goals
  • Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

You have:

  • Effective English written and communication skills
  • At least 3  years of experience in high-performance account management. Previous work experience in a startup / high-demanding environment is preferred.
  • Team leadership skills and experience 
  • Bachelor in Business Administration, or any engineering specialisation is a plus
  • Experience with high supporting high performance commercial teams is a must
  • Computer literate; good knowledge of Google Docs and advanced knowledge in MS Office
  • Salesforce is a plus
  • Proactive, organised, and obsessed with detail and accuracy
  • Socially active. Have good relationships in your team and have an ability to empathize with new people you meet
  • Project management / coordination skills. Determined to get things done
  • Data-driven with an strong analytical approach and result oriented 
  • Understand and contribute to the country’s strategy and P&L.
  • Comfortable working in a high growth and high-performance start-up with a fast pace
  • An empathetic, inclusive and curious attitude
We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!
 

Experience our Glovo Life benefits:

  • Enticing equity plan
  • Top-notch private health insurance
  • Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
  • Discounted gym memberships
  • Flexible time off (take the time you need) and hybrid working model (own your time)
  • Enhanced parental leave including nursery support!
  • Online therapy and wellbeing benefit
  • External learning budget

What you’ll find when working at Glovo:

  • Gas: Driven to deliver quality results quickly
  • Good Vibes: Bring positivity and communicate openly
  • Stay Humble: Self-aware and open to learning
  • Care: Uplift people and the planet
  • Glownership: Act as proud owners
  • High Bar: Focus on Top Performance
If you believe you match these values, we look forward to meeting you!
 
Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!
Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. For additional information on Glovo, please visit https://about.glovoapp.com/