Head of Operations

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over 4 years old

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About Glovo:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa and Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day. We currently deliver over +40M annual orders and operate in 22 countries, and in 248 cities. 
 
Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.

Your work-life opportunity:

The couriers, Glovers for us, are a key player in Glovo’s marketplace and you will need to ensure the fleet's long-term sustainability, as well as its daily performance.  
 
Among other things, you will ensure an adequate supply of couriers in the whole territory as well as working directly with the OPS team to define and refine processes across the marketplace.

Be a part of a team where you will:

  • Be the owner of the operational metrics for Portugal.
  • Work closely with Regional OPS and the Head of Iberia
  • Manage Operations Managers and Specialists (team of +10 professionals). You will hire, train and mentor them.
  • Understand, deep-dive, have under control and improve the supply status to ensure we deliver operational excellence and great customer experience.
  • Evaluate strategic opportunities, performing a broad range of quantitative and qualitative analyses.
  • Implement, standardize and execute processes across all cities.
  • Contribute towards the continuous improvement of the global operations thru out-of-the-box thinking.

You have:

  • 3+ years of experience in high demanding positions (operations, consulting, investment banking, etc.). Experience in on-demand is a plus.
  • Degree in Engineering, Economics or similar.
  • Strong analytical skills are a must.
  • 2+ years of experience managing high-performance teams. Inspire, coach and mentor Operations Managers to support their development and competency.
  • Strong organisational skills and delegation, ability to prioritise and multitask, work well under pressure, handle multiple issues simultaneously in a dynamic environment.
  • Combine a day by day and tactic management with a strategic and long term view.
  • Outstanding leadership skills and relationship with peers and other departments.
  • Open to change (changes seeker).
  • Hands-on.
  • Effective communication skills (both to the team and upstream).
  • Out of the box thinker and high level of self-initiative (proactive in finding new solutions to new issues).
  • Project Management experience is a plus.
  • Results oriented, autonomous and efficient.
  • Professional English is a must. Portuguese proficiency is a must.
  • Knowledge in SQL is a plus.

Experience our Glovo Life benefits:

  • Enticing Phantom Shares plan
  • Attractive Relocation package (if applicable)
  • Zero Glovo delivery fee on all Glovo orders!
  • Discounted Gym memberships
  • Flexible working environment

What you’ll find when working at Glovo:

  • Gas: We work hard with energy and passion for what we do.
  • Care: We act in the best interest of a sustainable future.
  • Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone.
  • Stay Humble: We embrace mistakes and feedback to learn from them.
  • Glownership: We roll up our sleeves and get work done no matter our position and level.
If you believe you match these values, we look forward to meeting you!
 
 
Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. As of 2020, we’re currently present in more than 13 countries across Europe, Africa, and Asia.
 
For additional information on Glovo, please visit https://glovoapp.com/ | Twitter: @Glovo_ES | Facebook: https://www.facebook.com/glovoappES/ | LinkedIn: https://www.linkedin.com/company/glovo-app/