Key Accounts Team Manager (They/She/He)

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over 2 years old

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About Glovo:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!

We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds. 

In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).

Your work-life opportunity:

The Key Accounts Team Manager is a critical role as it is focused on building common business with our biggest food Partners in Poland. This commercial role calls for a rare combination of business development and account management skills, creative problem solving, detail orientation, interpersonal ability to build relationships with our key Partners and team management skills.

Be a part of a team where you will:

  • Provide leadership and guidance to the team in order to guarantee the achievement of the accounts KPIs (growth, profit, operational excellence).
  • Work hard with your team helping and guiding them to ensure and develop great  relationships with our Key Partners.
  • Own strategic partner relationships end to end, including understanding of P&L tracking, managing deep product integrations, leading co-marketing efforts to drive awareness and activation, and ensure operational excellence.
  • Be responsible for our partners business performance, analyze their main KPIs and ensure growth MoM. Track and report performance metrics.
  • Support the team in consulting our partners on the best ways to invest in Glovo marketing platform to build orders volume.
  • Lead contract renegotiations to establish a strong working partnership grounded on sustainable economics for both parties.
  • Collect feedback from our partners and translate it into product, marketing, and operations improvements.
  • Recruit, train, mentor and motivate the accounts team.

You have:

  • At least 3-year experience in managing high-performance teams with 3 or more team members (mandatory requirement).
  • Excellent English & Polish proficiency (also mandatory)
  • Customer obsession
  • Understanding of Key Accounts impact on P&L
  • A good judgment but own up to your mistakes
  • The ability to find smart and elegant solutions to complex, multi-disciplinary problems
  • High agility and thrive in ambiguous environments
  • A highly respectful, kind and fair approach. You've managed teams and all of your (former) reports speak highly of you as a manager and leader
  • An ambition that makes some people think you're crazy while inspiring others

Experience our Glovo Life benefits:

  • Enticing equity plan
  • Top-notch private health insurance
  • Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
  • Discounted gym memberships
  • Flexible time off (take the time you need) and hybrid working model (own your time)
  • Enhanced parental leave including nursery support!
  • Online therapy and wellbeing benefit

What you’ll find when working at Glovo:

  • Gas: Driven to deliver quality results quickly
  • Good Vibes: Bring positivity and communicate openly
  • Stay Humble: Self-aware and open to learning
  • Care: Uplift people and the planet
  • Glownership: Act as proud owners
  • High Bar: Focus on Top Performance
If you believe you match these values, we look forward to meeting you!
Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!

Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. For additional information on Glovo, please visit https://about.glovoapp.com/