Operational Excellence Manager (They/She/He)

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over 2 years old

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About Glovo:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!

We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds. 

In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).

Your work-life opportunity:

At Glovo Concepts we are creating the next generation of food delivery brands to make sure any town, city or neighborhood has access to an amazing assortment of restaurants. Glovo Concepts is a solution for partners (restaurants working with Glovo) where we take care of  the branding, marketing, supply chain and train their chefs so partners just have to cook and we help them grow their top line!
 
Do you want to evolve into one of the fastest growing Start-ups of Barcelona, building a product that will change people's day-to-day and disrupt the on-demand market?

Be a part of a team where you will:

  • Be responsible for creation of the standards, tools and operations processes for our +30 Brands and thousands of our operators across all countries
  • Coordinate the whole process of the Brand creation from the operations perspective
  • Work closely with New Product Development (NPD) and Training team to create a scalable global brands
  • Create tools, guidelines and systems that will allow to make a smooth rollout of new brands for our actual and future Operators / Restaurants
  • Manage improvements in the way we operate our Brands base on the feedback from the local teams and franchisee’s 
  • Define the perfect equipment set-up, space needed, and providers for each brand while collaborating closely with the NPD and Procurement team
  • Prepare communication to Operators and local Teams related with changes and improvements related to the brands which are live
  • Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

You have:

  • Experience in restaurant business preferably in large chains
  • At least 2 years of experience in above restaurant operations position or restaurant support team
  • Experience in the brand creation process from operations perspective is a big plus
  • Great communication skills - written and verbal
  • Experience working in multicultural and cross functional teams
  • Capacity to identify the things that really move the needle
  • Project management / coordination skills
  • Proactive, organised, and obsessed with detail and accuracy
  • Data-driven with an high analytical approach and result oriented 
  • English proficiency is a must and any other EU language is a plus
  • Ability to work under time pressure
  • Comfortable working in a high growth and high-performance start-up with a fast pace
  • Passion for food
  • An empathetic, inclusive and curious attitude
We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!

Experience our Glovo Life benefits:

  • Enticing equity plan
  • Top-notch private health insurance
  • Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
  • Discounted gym memberships
  • Flexible time off (take the time you need) and hybrid working model (own your time)
  • Enhanced parental leave including nursery support!
  • Online therapy and wellbeing benefit
  • External learning budget

What you’ll find when working at Glovo:

  • Gas: Driven to deliver quality results quickly
  • Good Vibes: Bring positivity and communicate openly
  • Stay Humble: Self-aware and open to learning
  • Care: Uplift people and the planet
  • Glownership: Act as proud owners
  • High Bar: Focus on Top Performance
If you believe you match these values, we look forward to meeting you!
 
Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!
Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. For additional information on Glovo, please visit https://about.glovoapp.com/