Operations Manager

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over 2 years old

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ABOUT GLOVO:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa and Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

Our vision and ambition are not only to give everyone easy access to everything in their city, but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.

YOUR WORK-LIFE OPPORTUNITY:

As an Operations Manager, you will be responsible for ensuring operational excellence in Kyrgyzstan. You will help the team to build a top-notch supply structure, owning the operational KPIs of your cities, engaging with and retaining couriers (or glovers, as we like to call them), and coordinating projects across this geographic area.

Your main responsibility is to make sure the long-term sustainability of the region, as well as its daily performance

BE A PART OF A TEAM WHERE YOU WILL:

  • Improve the regional operations by ensuring our ambitious targets
  • Develop analytical frameworks and models for your city and the region
  • Drive projects to improve the quality of KPIs such as Delivery Time and Cancellations as well as work on an ongoing accuracy of courier forecast
  • Analyze daily and weekly operation metrics with a macro view of the long-term success of your city and the region, having a complete understanding of the local supply situation at all times.
  • Ensure service levels are maintained and customer satisfaction achieved
  • Work closely with all the verticals from the Operations team (Supply Growth, Supply Excellence, RTO) to plan, execute, and monitor projects related to operations and the couriers contribution to the user experience
  • Maintenance and analysis of business reports and information to aid in the basic decision-making process of supply chain operational needs, including daily, weekly and monthly reports indicating full operational status concerning to the flow
  • Think out of the box to bring new ideas of process improvements that will be game changer to ensure the best user experience
  • Commit to contributing to Glovo's growth, getting the job done

YOU HAVE:

  • Bachelor’s in Economics, Management, Engineering or similar education is an added advantage.
  • 3-5 years of experience in an analytical position (operations, Big-4, consulting, project management, etc.)
  • Experience in startups, technological platforms, or the on-demand industry preferred.
  • A data-driven analytical mindset (SQL knowledge and proficiency in Excel are a plus)
  • Project management skills
  • Deep understanding of the user experience and operational levers to improve it
  • Track record of success delivering and implementing new solutions/processes/standardization
  • Experience on KPIs tracking and creation and optimization expertise
  • Open to directions and collaborative work style and commitment to get the job done
  • Results oriented, analytical mindset to re-think our processes is a must
  • Ability to challenge and debate issues of importance to the organization
  • Persuasive with details and facts 
  • Excellent communication, the ability to engage internal and external stakeholders
  • Combine a day by day and tactic management with a strategic and long term view
  • Effective English written and communication skills

EXPERIENCE OUR GLOVO LIFE BENEFITS:

  • Enticing Phantom Shares plan
  • Comprehensive Private Health Insurance
  • Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)
  • Cool perks such as fresh fruit and healthy snacks every day, beers on Fridays, Culture Days every 2 months!
  • Flexible working environment

WHAT YOU’LL FIND WHEN WORKING AT GLOVO:

  • Gas: Driven to deliver quality results quickly
  • Good Vibes: Bring positivity and communicate openly
  • Stay Humble: Self-aware and open to learning
  • Care: Uplift people and the planet
  • Glownership: Act as proud owners
  • High Bar: Focus on Top Performance
If you believe you match these values, we look forward to meeting you!
 
At Glovo we believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
 
Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!

Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. As of 2020, we’re currently present in more than 22 countries across Europe, Latin America, Africa, and Asia.
For additional information on Glovo, please visit https://about.glovoapp.com/