Operations Manager - Supply Excellence

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About Glovo:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day.
 
Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.

Your work-life opportunity:

We are looking for an Operations Manager focused on Supply Excellence based in Milan, who will be in charge of improving and optimizing the supply operations processes across all the Glovo Italian cities.

This role will require a mix of operations, stakeholder management, analytical skills, and creativity to tackle different challenges. The couriers, Glovers for us, are a key player in Glovo’s marketplace and you will need to ensure the fleets long-term sustainability, as well as its healthy contribution to the operational performance and user experience in Italy.

Be a part of a team where you will:

  • Being part of the Supply Excellence Team, support the ops team with scalable processes that leverage data and directly impact their KPIs.
  • Continuously enable local supply operations team with analysis and dashboards to give visibility on the performance of the main operational KPIs.
  • Work closely with all the verticals from the Operations team (Supply Growth, Special Projects) to plan, execute, and monitor projects related to operations and the Glovers (couriers) contribution to the user experience.
  • Maintenance and analysis of business reports and information to aid in the basic decision-making process of supply chain operational needs, including daily, weekly and monthly reports indicating full operational status concerning to the flow
  • Think out of the box to bring new ideas of process improvements that will be game changer to ensure the best user experience related to Glovers (couriers).
  • Drive projects to improve the quality of KPIs such as Delivery Time and Cancellations as well as work on an ongoing accuracy of our courier forecast.
  • Analyze daily and weekly operation metrics with a macro view of the long-term success of the city, having a complete understanding of the local supply situation at all times.

You have:

  • 2-5(max) years of experience in high demanding positions (operations, technology, consulting, investment banking, etc.).
  • Experience in startups, technological platforms, or the on-demand industry preferred.
  • Deep understanding of the user experience and operational levers to improve it.
  • Results oriented, analytical mindset to re-think our processes is a must. 
  • SQL skills are not required but valued.
  • Excellent communication, the ability to engage internal and external stakeholders.
  • Combine a day by day and tactic management with a strategic and long term view.
  • Professional in English.

Experience our Glovo Life benefits:

  • Enticing Phantom Shares plan
  • Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)
  • Cool perks such as fresh fruit and healthy snacks every day, beers on Fridays, Culture Days every 2 months!
  • Flexible working environment

What you’ll find when working at Glovo:

  • Gas: We work hard with energy and passion for what we do.
  • Care: We act in the best interest of a sustainable future.
  • Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone.
  • Stay Humble: We embrace mistakes and feedback to learn from them.
  • Glownership: We roll up our sleeves and get work done no matter our position and level.
If you believe you match these values, we look forward to meeting you!
 
At Glovo we believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
 
Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!
Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. As of 2020, we’re currently present in more than 22 countries across Europe, Latin America, Africa, and Asia.
For additional information on Glovo, please visit  https://jobs.glovoapp.com/en/careers