About Glovo:
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).
Your work-life opportunity:
As a Partner Operations Support you will be a key representative on the Glovo Operation team helping handle the small partners in the company.
Be a part of a team where you will:
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Proactively call the partners providing assistance and understanding their needs
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Support the Partner Ops team in the daily tasks with main focus on partner retention and “educational” calls
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Answer to all enquiries from customers within the same day
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Responsible for and manage the progress of all tasks allocated to you by the Operation team
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Work alongside and communicate effectively with all other teams involved, such as the Finance and Account Manager departments
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Bring innovation to and assist in the implement successful processes and automation opportunities
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Give status reports for each task you are involved in
You have:
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Preferably experience in a call center environment
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Proactive, organized, and obsessed with details and accuracy
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Fast learner and easy to adapt to a fast changing environment
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Have good communication skills
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Self-starter who is able to work autonomously in a highly demanding environment
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Basic knowledge of Google Docs and MS Office, Excel
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Mother tongue or proficiency in italian is mandatory.
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Excellent English and Italian skills required, Spanish is a plus
Experience our Glovo Life benefits:
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Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
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Flexible time off (take the time you need) and hybrid working model (own your time)
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Online therapy and wellbeing benefit
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Paid internship
What you’ll find when working at Glovo:
- Gas: Driven to deliver quality results quickly
- Good Vibes: Bring positivity and communicate openly
- Stay Humble: Self-aware and open to learning
- Care: Uplift people and the planet
- Glownership: Act as proud owners
- High Bar: Focus on Top Performance