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About Glovo:
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).
At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).
Your work-life opportunity:
The PO Support SUPERVISOR will lead implementation of CX projects in line with business growth priorities. Will lead process improvement at a market level at Glovo based on our Partners feedback. Will work cross-departmentally with partners at all levels, including senior leaders, to achieve successful delivery of projects. Must understand that success comes from coordination, oversight, and effectively delivering against timelines.
Be a part of a team where you will:
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Support the Account Managers and Partner Business Leaders with all aspects of the Client Implementation and the daily Operational running of the Account department
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Responsible for and manage the progress of all tasks allocated to you by the Account Managers and Partner Business Leader
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Work alongside and communicate effectively with all other teams involved, such as the Finance and the Operations/WorkFlow Departments
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Bring innovation to and assist in the implement successful processes and automation opportunities
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Prepare supporting analysis for Partner Invoicing
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Give status reports for each account/program and review weekly with internal account management team
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Develop the overall project plan with the goal of creating a best in class customer experience for our partners
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Manage all aspects of project(s): planning, implementation, monitoring, operational issues, tracking, completion, follow-up;
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Manage competing timelines and prioritize critical tasks;
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Establish and achieve project standards for quality and quantity;
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Create and enforce plans that will help meet the needs of Partners
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Build long-term relationships with Partners
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Ensure Team availability for all partner requests (Scheduling)
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Work quickly to address and resolve Partners issues
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Notify the sales team of new sales and cross-selling opportunities
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Create strategies and work with Partners to boost their brand
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Help promote and maintain a positive Glovo image
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Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
You have:
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Experience working with partners to achieve customer satisfaction goals;
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Understanding of project management;
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Fluent English;
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Experience in cross-functional teams without direct line authority;
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Able to work efficiently with limited supervision;
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Demonstrated leadership potential
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An empathetic, inclusive and curious attitude
We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!
Experience our Glovo Life benefits:
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Top-notch private health insurance
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Zero delivery fee on all Glovo orders!
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Discounted gym memberships
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Flexible time off (take the time you need) and hybrid working model (own your time)
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Online therapy and wellbeing benefit
What you’ll find when working at Glovo:
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Gas: Driven to deliver quality results quickly
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Good Vibes: Bring positivity and communicate openly
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Stay Humble: Self-aware and open to learning
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Care: Uplift people and the planet
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Glownership: Act as proud owners
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High Bar: Focus on Top Performance
If you believe you match these values, we look forward to meeting you!
Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!
Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!