Ultrafast Operations Manager (They/She/He)

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About Glovo:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!

We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds. 

In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).

Your work-life opportunity:

Q-commerce is the business unit that covers 3 verticals: Groceries, Retail and Darkstores (our own fulfillment channel). We aim to provide immediacy to all product needs that a user might have, from delivering a video game, to sending a gift... to filling up their fridge.
In this context, we want to go an extra mile, and make deliveries ultra-fast (in less than 600 seconds, 10 minutes). For that reason, we’re looking for someone to lead the day to day operations of this ultra-fast grocery delivery in the country. To do so, you will have Rider Specialists reporting to you who will take care of onboarding the fleet and managing them on a day to day basis. On your end, you will have to work with those to make sure we deliver ultra fast.

Be a part of a team where you will:

  • Be the owner of building and maintaining ultra-fast delivery operations from our existing network of MFCs (micro fulfillment centers)
  • Be the owner of it’s P&L, and therefore to minimize our costs
  • Manage a team of Rider Specialists, who will manage the fleet
  • Have a deep operational understanding to identify what we’re doing wrong and how to solve it
  • Work closely with the local MFC operational team to ensure the operations are smooth and deliveries are fast

You have:

  • +5 years of experience in operations, project management or similar
  • Great data analysis skills
  • Strong understanding operational problems, defining solutions and implementing them fast
  • Hands-on attitude. You may need to spend hours/days on the ground to find out the best solutions
  • Great communication and stakeholder management skills
  • Fluent English

Experience our Glovo Life benefits:

  • Enticing equity plan
  • Top-notch private health insurance
  • Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
  • Discounted gym memberships
  • Flexible time off (take the time you need) and hybrid working model (own your time)
  • Enhanced parental leave including nursery support!
  • Online therapy and wellbeing benefit
  • External learning budget

What you’ll find when working at Glovo:

  • Gas: We work with energy, innovation and passion for what we do. We are committed.
  • Care: We act in the best interest of a sustainable future.
  • Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone regardless of gender, sexual orientation, religion, and abilities.
  • Stay Humble: We embrace mistakes and feedback to learn from them. 
  • Glownership: We roll up our sleeves and get work done no matter our position and level.
If you believe you match these values, we look forward to meeting you!
Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!

Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. For additional information on Glovo, please visit https://about.glovoapp.com/