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About Glovo:
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).
Your work-life opportunity:
The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivering their products in less than 60 mins.
As a Long Tail Manager, you will play a key role in the Glovo Account management team. Long Tail Partners are small local businesses that are trying to grow in the digital world, generate an extra customer channel and boost their sales in the online business through different tools. Therefore, you will be directly responsible for impacting all the long tail partners to make them grow, sell assets and improve their partner experience (PX).
Be a part of a team where you will:
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Be given the trust and support to grow, develop, and make a difference while encouraging you to bring your unique perspective to the table
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Collaborate together and learn from each other
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Maintain a good relationship between Glovo and our partners, ensuring a good partner support
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Review and propose partner communications, ensuring partner engagement and long-term relationships
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Understand motives of inactive partners and churned partners and make plans to regain them and improve MoM
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Draw and execute plans to make the portfolio grow through promos, marketing activations and selling positioning assets
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Define scalable processes and educate, making sure long tail partners are self-sufficient in using our tools, reducing manual tasks internally and boosting automations
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Improve operational efficiency of our partners by making sure we always deliver the best service to our customers
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Raise product requests to improve partners UX and scalability. Identify tech features improvements and give proactive feedback to HQ
You have:
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A passion to make a positive impact on the life of millions of people through technology
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An empathetic, inclusive and curious attitude
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Customer Service or Business Consultancy / Account Management Background
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Preferably experience in FMCG, food-hospitality or on-demand delivery industry
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Effective English written and communication skills
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High level of Excel skills
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Team management skills
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Great interpersonal and communication skills
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Mass communication tools skills will be valued
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Determined to get things done: no job is too big or too small
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Organized and detail-oriented
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Obsessed with scalable processes, automation and self-sufficiency
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Problem solver, data-driven with an analytical approach
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Comfortable working in a high growth and high-performance start-up with a fast pace
We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!
Main KPIs:
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Scale Self-Service Promotool utilization rate (% of stores using promotool)
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Improve the promotool traffic (unique partners visits)
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Partner revenue & amount of partners buying assets
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Partner Operations KPIs such as Cancellations, Bad Ratings and Prep Time
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Number of partners doing orders
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% Churn over portfolio
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Co responsible of partner activations SLA
Main Areas of contact:
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HQ partner comms
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HQ Long tail team
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Marketing local team
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Operations local tem
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Partner support team
Experience our Glovo Life benefits:
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Enticing equity plan
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Top-notch private health insurance
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Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
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Flexible time off (take the time you need) and hybrid working model (own your time)
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Enhanced parental leave including nursery support!
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Online therapy and wellbeing benefit
What you’ll find when working at Glovo:
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Gas: Driven to deliver quality results quickly
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Good Vibes: Bring positivity and communicate openly
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Stay Humble: Self-aware and open to learning
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Care: Uplift people and the planet
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Glownership: Act as proud owners
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High Bar: Focus on Top Performance
If you believe you match these values, we look forward to meeting you!
Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!