Senior UX Researcher - B2B App

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About Glovo:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Hispanic America and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day.
 
Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.

Your work-life opportunity:

As a Senior UX Researcher at Glovo, you will help us improve the experience of +70,000 partners (B2B users) worldwide in a brand new and talented team. 

Be a part of a team where you will:

  • You'll have immediate impact on business decisions by building research on a domain we haven't investigated before.
  • You’ll define key research questions and objectives in loosely marked problem spaces.
  • You’ll find creative ways to gather users’ data in an environment where interaction with them is limited.
  • You’ll create effective strategies to gather users’ insights from a diverse range of countries, languages, cultures and mental models. 
  • You’ll develop and maintain processes to ensure consistency and scalability of your insights and practices across Glovo.
  • You’ll mentor product designers and product managers in usability testing to ensure a user centre mindset.
  • You’ll help raise the bar by working on strategies to create, maintain and operationalise research methods.
  • You’ll work in an environment built on trust, inclusiveness, constructive feedback and flexibility in a flat structure with a collaborative mindset.

You have:

  • Relevant expertise in UX Research in Product environments.
  • Proven experience working with qualitative and quantitative research methods with large-scale and diverse audiences
  • Ability to identify appropriate methods, execute studies, and synthesise findings.
  • Strong communication and storytelling skills to spread your findings accurately and comprehensively across Glovo.
  • Capability of being lean and resourceful, adapting your approach and methodologies to the business needs while also challenging the Product roadmap.
  • Recognise familiarity and comfort working with quantitative Data teams.
  • Strong communication skills in English.
  • Nice to have: Degree in Behavioural Economics, Social Sciences, Human-Computer Interaction, Service Design or related fields.

Experience our Glovo Life benefits:

  • Enticing Phantom Shares plan
  • Attractive Relocation package (if applicable ;))
  • Comprehensive Private Health Insurance
  • Cobee discounts on kindergarten, transportation, and food
  • Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)
  • Cool perks such as fresh fruit and healthy snacks every day, beers on Fridays, Culture Days every 2 months!
  • Discounted Gym memberships
  • Flexible working environment

What you’ll find when working at Glovo:

  • Gas: Driven to deliver quality results quickly
  • Good Vibes: Bring positivity and communicate openly
  • Stay Humble: Self-aware and open to learning
  • Care: Uplift people and the planet
  • Glownership: Act as proud owners
  • High Bar: Focus on Top Performance
If you believe you match these values, we look forward to meeting you!
 
At Glovo we believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
 
Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!
 

Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. As of September 30, 2019, we’re currently present in more than 26 countries across Europe, Latin America, Africa, and Asia. 

For additional information on Glovo, please visit https://glovoapp.com/ | Twitter: @Glovo_ES | Facebook: https://www.facebook.com/glovoappES/ | LinkedIn: https://www.linkedin.com/company/glovo-app/