Senior UX Researcher - Customer Apps

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About Glovo:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Hispanic America and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day.
 
Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.

Your work-life opportunity:

As a Senior UX Researcher at Glovo, you will be leading strategic research, deeply understanding the needs of our users and developing innovative solutions to improve retention and profitability. You will identify ways to optimize our user’s experience and generate actionable research insights to drive the product roadmap and design strategy. You will also be responsible for delivering a world-class user experience that informs Glovo’s mission, collaborating with different stakeholders and having a direct impact on our business. 

Be a part of a team where you will:

  • Lead end-to-end research initiatives, conducting user research across 4 mobile and web products to help better understand users expectations, needs and motivations 
  • Partner with cross-functional colleagues (including Product Management, Design, Data Science, Marketing) to identify, prioritize, plan and execute high-impact studies
  • Perform qualitative and quantitative analyses.
  • Guide the evolution of our UX approach by translating research findings into actionable recommendations
  • Document and present findings to peers and stakeholders
  • Strategize with stakeholders on how to act on research findings
  • Evangelize good UX research methods 
  • Mentor peers in best practices

You have:

  • 5+ years of demonstrable experience in product and design research
  • Excellent communication skills in English; Spanish is nice to have
  • Experience with mobile and web products
  • The ability to define key research questions and objectives, identify appropriate methods, executing end-to-end projects and synthesizing findings
  • Comfort with conducting survey research, survey design, sampling and analysis
  • Practical experience with 1-1 interviews, focus group mediation, participation incentives, UI design and usability testing
  • You are pragmatic and able to design research in a dynamic and fast-moving environment autonomously
  • Advanced degree in research, social sciences, HCI or related field is preferred

Experience our Glovo Life benefits:

  • Enticing Phantom Shares plan
  • Attractive Relocation package (if applicable ;))
  • Comprehensive Private Health Insurance
  • Cobee discounts on kindergarten, transportation, and food
  • Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)
  • Cool perks such as fresh fruit and healthy snacks every day, beers on Fridays, Culture Days every 2 months!
  • Discounted Gym memberships
  • Flexible working environment

What you’ll find when working at Glovo:

  • Gas: Driven to deliver quality results quickly
  • Good Vibes: Bring positivity and communicate openly
  • Stay Humble: Self-aware and open to learning
  • Care: Uplift people and the planet
  • Glownership: Act as proud owners
  • High Bar: Focus on Top Performance
If you believe you match these values, we look forward to meeting you!
 
At Glovo we believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
 
Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!
 

Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. As of September 30, 2019, we’re currently present in more than 26 countries across Europe, Latin America, Africa, and Asia. 

For additional information on Glovo, please visit https://glovoapp.com/ | Twitter: @Glovo_ES | Facebook: https://www.facebook.com/glovoappES/ | LinkedIn: https://www.linkedin.com/company/glovo-app/