Operations Manager South East Europe (They/She/He)

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About Glovo:

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!

We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds. 

In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).

Your work-life opportunity:

​​We are looking for an Regional Operations Excellence Manager based in Bucharest who will be responsible for the operational metrics and operations status of South East Europe, focused on improving and optimizing the processes and teams to tackle operational challenges.The couriers are a key player in Glovo’s marketplace, and you will need to ensure the long-term sustainability of the fleet, as well as its daily performance.
 

Be a part of a team where you will:

  • Devise and establish Glovo’s operational procedures and standards for couriers and partners
  • Improve current processes through automatization and simplification
  • Perform analysis to improve the partner and couriers performance 
  • Run A/B Tests fast and smartly to get new insights and confirm your hypothesis
  • Roll out successful actions, taking into consideration the differences in each market and adapting solutions
  • Be in touch with our Tech team to request, implement and roll out smoothly new product features
  • Build a team within the Supply&Partners Excellence department dedicated to improve Glovo’s operations in South East Europ

You have:

  • Proven track record of delivering successful improvements of internal processes and 3+ years experience in highly demanding roles or analytical positions (operations, consulting, investment banking, finance, logistics, six sigma, analytics, or similar)
  • Background studies in Engineering, Statistics, Computer Science, Mathematics or Economics.
  • Strong analytical knowledge and experience with reporting, driving insights, and data-driven optimization
  • Experience leading data analytical skilled teams.
  • Structured approach: you are able to draw conclusions based on a variety of inputs and know to break down complicated problems
  • Command of Data visualization tools
  • Good knowledge of SQL, Google scripts, Python, or another programming language is a plus
  • Ability to juggle multiple strands of work and priorities on complex projects.
  • Ability to communicate and present complex ideas to stakeholders and get buy-in thanks to ability to understand business needs.
  • Ability to build relationships with key stakeholders across the teams.
  • Project management: you are able to manage multifaceted projects with various teams involved
  • Proficiency in English
We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!
 

Experience our Glovo Life benefits:

  • Enticing equity plan
  • Top-notch private health insurance
  • Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
  • Flexible time off (take the time you need) and hybrid working model (own your time)

What you’ll find when working at Glovo:

  • Gas: Driven to deliver quality results quickly
  • Good Vibes: Bring positivity and communicate openly
  • Stay Humble: Self-aware and open to learning
  • Care: Uplift people and the planet
  • Glownership: Act as proud owners
  • High Bar: Focus on Top Performance
If you believe you match these values, we look forward to meeting you!
 
Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook!

Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee. For additional information on Glovo, please visit https://about.glovoapp.com/