• Conduct user research across 4 mobile and web products to help better understand customer expectations, needs and motivations
• Work closely with product teams, as well as other researchers, to identify important research questions
• Work cross-functionally with many stakeholders including product management, data science, design, engineering, and marketing
• Design and execute studies that address both user behaviour and attitudes, using the right methodology for the right questions
• Synthesise qualitative and mixed methods – like interviews, surveys, online platform tools, focus groups, review analysis, ethnographic studies – into well-founded conclusions and proposals
• Generate insights that both fuel ideas and evaluate designs
• Ability to ask, as well as answer, meaningful and impactful questions
• Communicate and document findings and recommendations, either written or in presentation style, to peers and stakeholders

You have:

• Degree in Behavioural Economics, Social Sciences, Human-Computer Interaction, Service Design or related fields.
• 3 or more years of relevant expertise in UX Research in Product environments.
• Proven experience working with qualitative and quantitative research methods with large-scale and diverse audiences.
• Excellent spoken and written English and Spanish are a must. Also, one or more spoken languages between French, Russian, Polish, Portuguese, or Romanian are highly appreciated.
• Knowledge of qualitative, quantitative, and user-centered design methods. We will consider it a plus to have direct experience in the definition, creation, and application of user personas and user journey maps. 
• Ability to define key research questions and objectives, identify appropriate methods, execute studies, synthesize findings and share actionable recommendation based on insights and data
• Someone who is flexible, proactive, and resourceful. Glovo aims to be a design leader in a highly competitive market