We believe in the power of hiring. Because the potential for people to do something outstanding has everything to do with being in the right role, on the right team, at the right time. That’s where Greenhouse comes in – from recruiting to on-boarding, we make software to help every company be great at hiring.
Title: Team Manager, Enterprise Customer Success
The Customer org is expanding our people management team to support Greenhouse’s continued growth. As the organization continues to grow and mature, the role of People Managers for our largest teams (Customer Support Specialists, Implementation Strategist, Customer Success Managaers) becomes more and more similar. They are focused on empowering their team, driving performance and results, delivering a great customer experience, and creating an environment of belonging.
Who will love this job:
- A coach – you have an innate magnetism and leadership style that inspires others to follow.
- A planner – you get a thrill out of keeping information and people organized and can both anticipate and overcome roadblocks.
- A people partner – you smooth bumpy roads and have a knack for winning hearts and minds
- A champion – you work behind the scenes to support the everyday heroes on the team.
- A standout colleague – you not only have a strong attention to detail, but also see the “big picture” and contribute ideas to improve the organization.
What you’ll do:
- Manage a collaborative, customer-facing team, leading hiring, onboarding, and training efforts as needed
- Guide your team’s strategy and identify areas for improvement, enhancing efficiency and balance in workload
- Partner with other internal leaders to ensure a cohesive customer experience
- Utilize data to track progress and take action on critical metrics
- Assist with documenting team processes and standard methodologies
- Expertly resolve advanced customer issues, seizing such opportunities to help team members learn and grow
You should have:
Experience in a customer-facing role, preferably for a SaaS product
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- Superior customer service skills – the ability to be empathetic, responsive, and solutions-focused
- Exceptional written and verbal communication skills
- Experience managing a customer-facing team, a plus
- Experience in recruiting and hiring, a plus
- Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role in your cover letter
Applicants must be currently authorized to work in the United States on a full-time basis.
If you are based in California, we encourage you to read this important information for California residents linked here.
The ranges added below are for Colorado-based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations other than CO may differ based on the cost of labor in that location. Pay range: $101,000 to $137,000.
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Who we are
At Greenhouse, we celebrate having a diverse group of hardworking employees and it hasn’t gone unnoticed. We’ve won numerous awards including Inc. Magazine Best Workplace (2018-2022), Glassdoor #1 Best Place to Work, Forbes Cloud 100, Deloitte Technology Fast 500, Inc. 5000, Crain’s Best Places to Work NYC, Fortune’s Great Place to Work (2019 - 2022), and Mogul’s Top 100 Workplaces for Diverse Representation (2022). We pride ourselves on fostering a collaborative culture throughout every step of a Greenhouse employee's journey. From day one of our interview process to executive "Ask Me Anything" sessions, we consistently cultivate an inclusive environment.
For all our employees, we offer a full slate of benefits from competitive salaries, stock options, fully paid option(s) for health coverage (medical, dental and vision), disability coverage, employer paid life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer flexible vacation and a 401(k) matching program. For Dublin-based employees, we offer 25 days' vacation and an employer matching pension program.
Our success in making companies great at hiring depends on our ability to create a diverse, equitable and inclusive environment. To that end, we’re committed to attracting, developing, retaining and promoting a diverse workforce, and infusing DE&I throughout all of our internal practices. By ensuring that every Greenie is able to bring a diversity of talents to our work, we’re increasingly capable of living out our mission and providing real insight from our products to support our customers. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Greenhouse, where we’re building a team to face the world’s increasingly complex and diverse hiring needs.
Want to learn more about our interviewing process? Check out our interviewing at Greenhouse page
**We are a distributed company and do our best work where it works best for us - as individuals and as teams. At this time, all employees are working remotely due to COVID-19.**
Our Talent Acquisition (TA) team at Greenhouse has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates’ personal and financial information. Please note that any communication from our hiring teams at Greenhouse regarding a job opportunity will only be made by a Greenhouse employee with an @greenhouse.io email address. We would never ask you as part of our interview process to provide personal or financial information, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you believe you’ve been a victim of a phishing attack, please mark the communication as “spam” and alert us right away at [email protected].