The Role

As a Senior Product Designer at Iora Health, you will play a key role in shaping major components of Iora Health’s software platform, lovingly called Chirp, to ensure we meet the needs of our patients and practice teams. While collaborating closely with cross-functional team members, you’ll be working to understand what our patients and practice teams are trying to accomplish and how our digital tools and systems can support them. In addition, you will partner with Product Owners for backlog prioritization, developing effectiveness measures, and influencing the overall product strategy and process.

The larger Iora Product is a clinical operating system—a combination of culture, physical practice locations, and technology—that supports the delivery of exceptional care to each individual patient we serve; while also bringing financial and strategic benefits to Iora Health and our sponsors.

Learn more about our team here.

Experience

This is a mid-level to senior-level role for someone interested in making a meaningful difference in the healthcare system while developing their skills and interests in product design. 

As a product designer, you will:

• Be an integral member of a growing product team identifying opportunities, facilitating solutions, and developing hypotheses via user interviews, research, sketching, prototypes and testing.
• Work with Iora's clinical staff, service, and product development teams to understand problems and design web UI solutions that elevate the Iora care model, centered around patient, practice, and business needs.
• Research new and competing initiatives and coordinate software development with a dedicated team of managers and engineers in an agile/scrum environment.
• Become an expert in the Iora Clinical Model, impacting the lives of clinical teams and patients across the United States.
• Build awareness and understanding of product benefits among practice staff and patients with ongoing communications and collaboration with our service development and training teams.
• Support monitoring and reporting of user feedback for the roll out/integration of new capabilities.

This job is right for you if you have:

• Intellectual independence and willingness to learn new skills.
• A keen interest in talking to Iora care teams about how they go about their day and accomplish their goals.
• Great interpersonal communication and writing skills.
• Proficiency with typical interface design tools (such as Figma, Sketch, etc) and various research, communication, and presentation tools (sketching, diagraming, spreadsheets, slide decks, etc).
• A strong desire to see your work improve the quality of people’s lives.
• An interest in contributing to multiple projects to completion in concert with other product managers, product designers, and engineers.
• Terrific organizational, problem-solving, and time management skills.
• The ability to be data driven and use measurements in your approach to identifying and solving problems.

Nice to Have

• Experience working in healthcare.
• Experience collaborating with people from various backgrounds.
• Experience working in product design or directly with product designers.
• Experience working in software development using an agile development process.

About Iora Health

Iora Health is restoring humanity to healthcare by building a different kind of health system focused on delivering high-impact, relationship-based care. With a network of primary care practices powered by care teams who take the extra step to get to know each patient as a true individual, Iora provides the unique combination of care, support, and inspiration individuals need to live their best lives.

Iora Health’s care delivery model ensures improved service, better health outcomes, and dramatically lowers overall healthcare costs. Iora has rethought every step of the process, including payment, staffing, IT, and culture with the goal of improving the experience and quality of care for everyone. They have completely changed the patient experience by building their teams, systems and practices differently. The culture Iora Health has built, both in their clinics nationwide, and in The Nest (their nickname for their headquarters in Boston, MA) is unique and one of their most valuable assets. They recruit care teams, comprised of a doctor, a nurse, health coaches, a behavioral health specialist and a transitions navigator, from the communities they serve. Today, Iora operates across 48 clinics in eight distinct markets with plans for continued expansion supported by a recent $126M capital raise.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Some of the many benefits at Iora

• Medical, dental and vision insurance
• 401(k)
• Disability insurance
• Maternity/paternity leave
• Conference attendance
• Continuing education
• Life insurance
• Health savings plan/FSA
• Commuter and parking benefits
• Paid vacation