Job Description | UX Researcher

 

About iRhythm:

iRhythm is a leading digital healthcare company focused on the way cardiac arrhythmias are clinically diagnosed by combining our wearable biosensing technology with powerful cloud-based data analytics and machine-learning capabilities. Our goal is to be the leading provider of first-line ambulatory ECG monitoring for patients at risk for arrhythmias. iRhythm’s continuous ambulatory monitoring has already put over 1 million patients and their doctors on a shorter path to what they both need – answers.

 

iRhythm's User Experience (UX) Team:

We work hard to bring beautifully crafted experiences in both form and function into the medical device space. Being part of the UX team at iRhythm means bringing the voice of our patients and healthcare professionals to the forefront of conversations about new initiatives and product features. This user-centric mindset frequently drives us out of the office and into the field to learn more about the challenges our users face and the broader context in which are products are used. We enjoy designing mobile apps, websites, hardware products, and packaging that embrace these challenges – whether it’s a doctor having a busy day at the hospital or one of our more senior patients applying a heart monitor at home. 

 

About This Role

You will be responsible for planning and conducting qualitative and quantitative research to formulate valuable insights about our users, their needs, and their workflows. You’ll work closely with internal stakeholders to ensure our products meet our users’ needs while achieving the company’s business goals. You’ll be responsible for thoroughly documenting your research efforts and disseminating your learnings and recommendations to the broader team.

While your focus will be on research, you will also contribute to the design process by pairing closely with Product Designers to create concepts for testing and revising those concepts based on your research findings. You will have the opportunity to collaborate with several project teams within the company to create a shared vision of who our users are and what matters most to them.

 

Responsibilities Include:

• Plan and lead research studies through various methods such as user interviews (in person and remote), surveys, prototype testing, and diary studies.
• Recruit, screen, and coordinate participants or recruiting firms to ensure we have the right people testing our products.
• Synthesize qualitative and quantitative data to identify the best direction for achieving business goals while delivering on user needs. Communicate findings and recommendations to cross-functional teams.
• Work closely with Product Designers, Product Managers, and Engineers to create and iterate on concepts based on your research findings.
• Analyze user feedback and product usage post release cycles. Present findings and recommendations to cross-functional teams.

 

Requirements:

• Ability to self-direct planning and manage across workstreams
• Ability to participate in product roadmap and project planning
• Domain expert across research methodologies
• Basic understanding of quantitative, behavioral analysis, and statistical concepts
• Expert in creating research deliverables (plans, discussion guides, decks, video, infographics, etc.)
• Excellent communication skills with strong ability to synthesize and communicate ideas verbally and in writing
• Minimum 5 years of experience in applied product research for digital products
• Bachelor’s/Master’s in Human Factors, Biomedical Engineering, Cognitive Science, or related field
• Experience conducting research in a related domain (health, wellness, behavior change, etc.) is preferred
• Willing to travel occasionally in order to conduct user research

 

What’s in it for you: 

This is a full-time position with competitive salary package and excellent benefits including medical, dental and vision insurance, paid holidays and paid time off. 

IRhythm also provides additional benefits including 401K (w/ company match), an Employee Stock Purchase Plan, annual organizational/cultural committee events and more! 

 

Application Requirements:

• Resume
• Cover Letter
• A sample of your technical writing and a portfolio that exhibits your creative and thoughtful approach to solving a usability challenge

 

FLSA Status: Exempt 

As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer (M/F/V/D). Pursuant to San Francisco Fair Chance Ordinance, we will consider for employment all qualified applicants with arrest and conviction records.

 

Make iRhythm your path forward.

Rhythm Technologies, Inc. is an Equal Opportunity Employer (M/F/V/D).