Client Onboarding Operations KYC Analyst

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About Kraken

As one of the largest and most trusted digital asset platforms globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide - our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world.

To ensure Kraken is the right fit for you, please ensure you read Kraken Culture Explained to find out more about us!

This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends.


About the Role
The Client Onboarding team is the first point of contact for new clients. This team is focused on serving individual and retail clients. Our mission is to provide outstanding support that fosters lasting relationships with them, and thus paves the way to greater crypto adoption.

As a Client Onboarding Operations KYC Analyst, you will play a critical role in achieving company wide goals. You will be responsible for directly supporting the Client Onboarding group and agents. You will help define policies, procedures and communicate with internal stakeholders on changes and updates. Thinking holistically about the company’s success, you will leverage your understanding of the resources within the team to achieve service quality goals and business objectives in a timely and efficient manner, while always identifying areas for improvement along the way. 

A successful Client Onboarding Operations KYC Analyst will always be seeking to thoroughly inform and positively influence the organization with their actions, diligently advocating for clients. A high affinity for communication, collaboration, problem-solving, and critical thinking is paramount to your success. By combining strong industry knowledge, combined with KYC and regulatory awareness, you will play a strong role in our success and ability to deliver world class support.

Interested so far? Here's how the hiring process will look:
-Video screen with our Talent Acquisition recruiter (30 minutes)
-A short case study to complete
-Round 1 interview with team members (45-60 minutes)
-Round 2 interview with other team members (45-60 minutes)

Responsibilities

  • Work on behalf of the Client Onboarding team as the main POC with the Compliance Teams (EDD, Sanctions, CDD, etc.)
  • Work with the Product, Compliance and Regional Operation teams to be aware of, and plan for new geographical requirements being introduced 
  • Maintain knowledge of regulatory and industry updates around the world
  • Research various regulations in the BSA, FFIEC, FRSA, SEC, FinCen, etc. to ensure the least amount of impact on the client experience 
  • Lead, organise and execute on projects
  • Create, define and maintain policies in accordance with KYC and Compliance requirements in a fast paced, dynamic and evolving ecosystem
  • Discuss changes, prepare proposals, and have a full understanding of the impact on the client experience before moving into the implementation phase
  • Screen and escalate queries from the Client Onboarding team which would require Compliance to review
  • Generate regular reports (weekly/bi-weekly/monthly) for Onboarding leadership
  • Flag issues and coordinate response efforts if a service issue is detected

    • Requirements

  • Strong knowledge of the cryptocurrency industry and a passion for crypto
  • 2+ years of experience in KYC/Compliance related workgroups/roles
  • Data driven; must be able to collect, interpret, analyze and create meaningful action items out of data from various sources
  • Self-motivated and passionate about improving the client experience and helping our company fulfil its larger mission 
  • Experience organizing work groups, managing projects, and monitoring progress
  • Strong communication and leaderships skills, and the ability to resolve workplace issues effectively
  • Service-oriented, resourceful and forward-thinking
  • People-centred, supportive and flexible in order to get the most out of the team
  • Innovator; never satisfied with the status quo when it means a poor client experience or unnecessary work
  • Able to manage several projects and initiatives simultaneously
  • Able to quickly respond to needs and concerns of your team and leadership in a timely and understanding manner
  • Nice to have - CAMS certification 
  • Preferred time zones are EU/NA, but this is not a requirement for this role


    • Location Tagging: #CANADA #US #EU #LI-Remote #LI-GW1

    We’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

    As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. 

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