Operations Associate - CFL

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about 2 years old

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About Kraken

As one of the largest and most trusted digital asset platforms globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide - our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world.

To ensure Kraken is the right fit for you, please ensure you read Kraken Culture Explained to find out more about us!


Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion.  Founded in 2011 and with over 4 million clients, Kraken is one of the world's largest, most successful bitcoin exchanges and we're growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets.  We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent. Let's change the way the world thinks about money! Join the revolution!

Kraken completed the acquisition of Crypto Facilities in February 2019, and this group entity is now a world-leading, regulated cryptocurrency derivatives trading platform (MTF). A pioneer in the industry, the firm was the first regulated entity to list futures on Bitcoin, Ethereum, Ripple XRP, Litecoin and Bitcoin Cash and is looking to expand its product offering. Members value the high integrity, low latency marketplace that Crypto Facilities provides under the regulatory supervision of the UK’s Financial Conduct Authority. 

About the Role

Kraken is a market leader in one of the most innovative and fast growing industries in the world. We are expanding and innovating throughout all aspects of the company to support this rapid growth, and to ensure that we can effectively execute on our highly ambitious short, medium- and long-term plans for regional product and market growth.

The Operations Associates (Platform Operations) will work closely with the Head of Operations and will be responsible for supporting growth in the region and ensuring the smooth running of the Crypto Facilities platform. You should be diligent with a keen attention to detail and a track record of seeing tasks/projects through to conclusion. The ideal candidate should have experience working in an operations role within a Fintech or Financial Services institutions.

We are recruiting for roles that are remote (APAC, EMEA, US) and/or based in London, UK

Responsibilities

  • Become an expert in the Futures trading platform and products
  • Regularly report on Members issues, recommendations, criticism and trading activity
  • Be comfortable interacting with high value Members and stakeholders at all levels of the organization
  • Stay updated on industry knowledge, compliance regulations, and company policies
  • Daily operations and systems support to ensure the smooth day-to-day running of the platform
  • Collaborate closely with the product/engineering team and the client engagement team
  • Provide support to the sales, marketing and compliance teams
  • Ensure Crypto Facilities is conforming to all regulations as required (eg transaction reporting, CASS operations)
  • Requirements

  • Fintech or financial services experience assisting high value clients
  • Crypto derivatives or traditional Financial market derivatives experience
  • Experience supporting sophisticated API clients
  • Security and privacy conscious
  • Accountable with a strong sense of ownership
  • Ability to work flexible hours
  • Advanced user of Excel and PowerPoint with a good familiarity of G-Suite equivalents
  • Advanced user of task/project management tools such as Jira
  • Experience working in a regulated trading environment
  • Intermediate or greater SQL proficiency a plus
  • Location Tagging: #US #Canada #LI-Remote #EMAU #London

    We’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

    As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. 

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