About Kraken
As one of the largest and most trusted digital asset platforms globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide - our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world.
About the Role
This is a fully remote role and we will accept applications from: North America
Our People team is called the Krakenite Experience (KX) team, and we aim to become a world leader in People Experience. We are seeking an experienced and driven Senior HR Generalist to join our People Operations team. This role will help us enhance, and in many instances create, our HR global and regional procedures and policies. The ideal candidate will be able to effortlessly and positively tackle the tactical, transactional, and often reactionary daily duties of an HR Generalist while also jumping in on the more strategic, complex, and forward thinking KX initiatives.
We need a Senior HR Generalists who can and will:
Grind through the daily assigned tasks within our HRIS & inquiries submitted to our KX Service Desk ticketing system, while looking for opportunities for improvementDraft policy and procedural documents like a proFunction simultaneously as a project manager and subject matter expert for key People Operations work activities as assignedContext switch, for example: effortlessly switch between helping an hourly US Employee with a benefits question to partnering with the Managing Director of Regional Operations to open a business entity in a new countryPrioritize the Krakenite Experience by providing white glove service to all levels of Krakenites across the organization
This is a great opportunity for someone with a solid HR pedigree, who has already thrived in creating best‐in‐class people experiences as an HR Generalist or similar role in high‐growth organizations, and who wants to get involved in an industry that is changing the world.
Impact
Revamped legacy processes and procedures to ensure our People Operations function is prepared to support our growing globally distributed workforceLed major, cross-functional transformation projects to level-up the People Operations and HR functions in all regions where we workDeveloped Global and Regional HR policies and employee handbooks Ensured that the People Operations procedures are audit and IPO ready Developed seamless analytics and reporting, allowing data driven insight to flow freely around the organisationDesigned a plethora of fundamental, low-friction processes with an emphasis on automation
This list is not exhaustive.
Day to Day Duties & Expectations:
Promptly and accurately respond to a wide range of Krakenite inquiries daily ensuring that the Krakenite’s experience is world class throughoutReview all outstanding service desk tickets to ensure they are properly tagged/labeled and meeting SLAsAccurately and promptly process various job change transactions within our HRIS while ensuring that the proper approvals are obtained and the required documentation is present & executedInterpret, implement, and answer questions related to HR policies and procedures while ensuring consistency and thoughtfully navigating any gray areasRegularly and proactively audit personnel files to ensure all required documentation & information is present and up to dateManage, investigate, and resolve employee relations issues in partnership with Legal, KX Business Partners, and/or the Employee Relations Manager as neededShepherd managers through the offboarding process including joining involuntary termination meetings and conducting professional exit interviews Proactively identify opportunities for improvement across all People Operations work activities and regularly work to enhance processesPartner and collaborate with all the sub-functional teams within KX as well as our various company partners: HRIS Enterprise Solutions, Finance (payroll), Legal, IT & Security, Data Protection Officer, Internal Auditor, and moreProvide back-up support to other People Operations team members as neededGeneral Expectations
Quickly become the subject matter expert on People policies and procedures, providing guidance and interpretation to a variety of stakeholders across KX and the CompanyActively seek to create high quality, easily digestible KX policy and procedural documentation and communicationEnsure key People initiatives are communicated and carried out effectivelyUtilize Workday (HRIS), HR ticketing system, and others sources of data to create reports or dashboards that will provide workforce insights, enhance decision making, and ensure timely & accurate employee transactions are completedPerforms other duties as assignedRequirements:
Minimum of 5 years experience as an HR Generalist, HR Ops Specialist or equivalent in a high growth company, ideally in the tech industry HR experience working with globally distributed, work-from-home teams, as well as international teams of various sizesDemonstrated knowledge of US and international employment-related laws, regulations, and compliance requirements Experience drafting employee handbooks & legally binding contracts and agreement in a variety of countries & jurisdictionsProven ability to tackle HR projects and initiatives, on a global scale, with minimal supervisionHighly tech-savvy with an appreciation for privacy, security, “crypto values”, sound money, and can get along well with other Krakenites Extremely organized with exceptional attention to detail and accuracyProactive problem solver and disciplined self-starter that thrives in an ambiguous environment with ever-changing priorities Moderate to advanced Microsoft Excel skills Impeccable communication skills both written and verbalWorkday experience strongly preferredExperience supporting the HR function through IPO strongly preferredM&A due diligence and integration experience preferredExperience with project/task management software (i.e. Jira, Wrike, Asana) is a plusPassion for cryptocurrency adoption and personal experience with crypto strongly preferredLocation Tagging: #US
We’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background.
As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
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