Responsibilities:
Processing of customer orders, rebooking of transaction, modification etc. for fulfillment rate purposes.Handle and resolve complaints both for drivers and clients in thoughtful and professional manner.Submit tickets for escalated concerns such as damaged/missing items. undelivered orders etc.Performs other duties that may be assigned by management from time to timeRequirements
Has experience in handling voice and chat channels. Must have experience handling at least 2-3 chat windows at the same timeAmenable to work on site in Makati when necessaryWork from home readyComputer/Laptop with Corei3 or higher processor and 8GB RAMHome internet plan of at least 25mbps
