We love going to work and think you should too. We are customer obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is located in London, England. Our office is situated in a core location near Waterloo and Blackfriars on the Southbank. We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
LogicMonitor is an equal opportunity employer. We deeply care about our employees' well-being, creating an environment where everyone feels valued and respected. We celebrate the diversity of our team and are committed to fostering a culture of inclusivity. When you join LogicMonitor, you're not just an employee to us, but a valued member of our community. Come as you are, be yourself, and let's grow together.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
The Associate Solutions Engineer is responsible for the successful delivery of LogicMonitor Professional Services (PS) technical solutions for new and existing customers. The Associate Solutions Engineer works as a member of the PS team, interfacing directly with LogicMonitor customers while working closely with internal Customer Success Management, Tech Support and Training teams. Duties vary from crafting advanced configurations of LogicMonitor, leading discovery, design & deployment working sessions with customers and relaying product features and improvements to Product/Development teams. Considered a Subject Matter Expert on all things LogicMonitor, the Associate Solutions Engineer strives to help customers adopt best practices and optimal configurations that align with business goals and supplements a comprehensive IT monitoring strategy.
Here's a closer look at your duties in this key role:
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Lead small-to-medium comprehensive implementations to LogicMonitor customers.
- Deliver implementations or custom-scoped technical solutions to LogicMonitor customers with excellence.
- Join the PS Project Manager and Customer Success Manager in kicking off PS engagements through delivery & handoff to CS.
- Facilitate remote working sessions with customers to drive successful LogicMonitor adoption - through discovery, design, and deployment of the monitoring solution.
- Optimize LogicMonitor configuration through advocating best practices to customers.
- Identify gaps, feature requests or issues with LogicMonitor and relay or escalate to Product and Development teams.
- Assist develop customer-specific, scripted solutions using LogicMonitor product features (Websites, LogicModules, NetScans) and externally using the REST API.
- Learn, share and advocate technical lessons learned and best practices among peers.
- Serve as Subject Matter Expert (SME) for LogicMonitor to peers and customers.
- Leverage internal resources and teams to keep abreast of new product features, changes and enhancements.
What You'll Need:
- 2-4 years experience working as an IT professional.
- 3-6 months of experience in scripting experience in or more language(s): Python, PowerShell, or Java/Groovy.
- Subject matter expertise in one or more IT operations domain(s): Windows/Linux server, networking, security, storage, virtualization or cloud (AWS / Azure / GCP).
- Familiarity with HTTP, JSON, RegEx, REST APIs.
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