What You'll Do:
The mission of the Sales Engineer (SE) at LogicMonitor is to support the full sales cycle from a technical perspective, be the knowledge matter expert on the LogicMonitor technology portfolio & act as a conduit between Sales and Product Management, Professional Services and Technical Support. Supporting the sales process entails starting with the scoping of the project (Requirements analysis, success criteria, limitations), assisting with demos (Covering all tech requirements) and guiding proof of values (Helping to showcase value with some customisation and product config) and ensuring technical sign off versus success criteria.  The SE also is also looked at as a product expert within the sales organisation. Sales Engineers have the critical function to train the entire sales organisation both as part of on boarding and also regularly on the LM product to ensure the appropriate level of product and technical knowledge for the sales team to be most successful. Finally for all new product releases the sales engineering team should be briefing the sales team on product releases as they happen and also on progress with datasource creation, fault correction and roadmap updates.

Here's a closer look at your duties in this key role:

• Manage the sales process from a technical perspective following the Vista Value Selling methodology and driving the 5 core process steps
  1. Technical Qualification
  2. Requirements Analysis
  3. Scoping the POV
  4. Managing the POV
  5. Technical Sign off
• Perform SE duties on trial calls as scheduled by AEs. Includes technically understanding prospect needs, technology skill level, and supporting AEs with requests to perform technical product demos and perform/assist trial set ups or expansion
• Trial optimisation (proactively adding dashboards, creating sample reports, etc. for all trial prospects)
• Lead technical/product training for new sales personnel on an ongoing basis
• Day-to-day product/technical support for trial prospects
• Log meetings and technical notes in SalesForce pertaining to the POV for each call (or onsite) with the customer.
• Demonstrates the technical aspects of how the product solves specific customer problems, and translates specific customer problems into technical solutions.
• Identifies all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.

What You'll Need:

• • 5 years experience in SysAdmin role or SE role
  • Bilingual - preferred languages are German and Spanish. French or Dutch also considered. 
  • Excellent communication skills - a strong command of the English language will allow you to competently communicate in writing & verbally but also active listening is a key skill
  • Competent presenter both via webex and in person - ideally with experience public speaking
  • Able to articulate technology and product positioning to both business and technical users
  • Creative problem solving and troubleshooting is essential - sometimes a solution will require us to think outside the box to deliver a working solution for a customer
  • Experience in Linux and or Windows/Network administration and operations.
  • Knowledge of the following protocols and technologies desired:
    
    • WMI, PerfMon, SNMP, SQL, JSON, XML, JMX;
    • Scripting (Groovy and Powershell ideally, but an understanding of logical scripting structures is key);
  • Specific knowledge and experience of any of the following will be an advantage:
    • Cloud platform administration (AWS, Azure, Google);
    • Virtualization (VMWare, Hyper-V, Xen Server, etc…);
    • Storage (NetApp, EMC, HPLeftHand, Dell Equallogic, etc…);
    • Database administration (MS SQL, Oracle, MySQL, PostgreSQL, Sybase, MongoDB, etc);
    • LoadBalancers (f5 bigIP, Netscaler, Barracuda, etc…);
    • Webservers (IIS, Apache, Tomcat, etc…);
    • Active Directory;
    • MS Exchange;
  • Educated in technology or computer science is a plus - A technical degree is preferred but experience can compensate for this

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