About Us:
LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.
We love going to work and think you should too. We are customer obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is located in Pune. You'll be working in a major tech center of Pune, India. We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
LogicMonitor is an equal opportunity employer. We deeply care about our employees' well-being, creating an environment where everyone feels valued and respected. We celebrate the diversity of our team and are committed to fostering a culture of inclusivity. When you join LogicMonitor, you're not just an employee to us, but a valued member of our community. Come as you are, be yourself, and let's grow together.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
The Internal Systems Support Specialist provides technological support for all end-users to optimize and grow LogicMonitor's internal IT infrastructure that employees, prospects, and customers depend on to communicate and interact with LM.
Here's a closer look at this key role:
- Troubleshoot and maintain all hardware associated with end-user computing, including printers, workstations, switches, internal file sharing, etc
- Supervise and communicate employee moves and new hire setups
- Acquire and setup all new hire equipment and complete employee technology on-boarding and orientation
- Support end users with VPN Connectivity
- Be a Technical owner for multiple software and responsible for software license audits
- Setup/Deactivate/Modify permissions for User Accounts in LM Directory Systems (Active Directory & Okta)
- Assist team members in the event of outages
- Always be available for end user support Monday through Friday from 8am-5pm
- Work with end users to procure the proper new technology, filter out unnecessary requests and submit proper documentation/quotes for items to be purchased.
- Provide remote support for other offices
- Run webinars for All Hands and LM Town Halls via Zoom
What You'll Need:
- 1-3+ Years of experience in IT support
- Working US hours (8-5 ET)
- Experience with Apple macOS, iOS, iPadOS, imaging/provisioning
- Experience with Jamf or other system management tools
- 1+ years experience with slack or similar messaging platform
- 1+ years experience with SSO solutions, specifically Okta
- Experience resetting Multi-factor authentication
- 1-3 years experience supporting Google Workspace accounts (Gmail, docs, etc.)
- 1+ years supporting English speaking employees in an IT Role
- Basic understanding of Active Directory Groups highly preferred
- 1+ years troubleshooting user connectivity to wireless networks
- 1+ years experience hosting webinars in Zoom and interacting with executives
- Excellent verbal and written communication skills in English
- Experience with AWS, MS Azure, or GCP is a plus
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