About Us:
LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.
We love going to work and think you should too. We are customer-obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other as we expand our global presence and achieve record-breaking success.
Our team is located in the heart of downtown Santa Barbara. Rather than requiring a certain number of days in the office, LogicMonitor is committed to employee choice and flexibility. Our downtown Santa Barbara office will continue to be a center of energy, to be used for purposeful meetings and meaningful gatherings. Of course, you are able to come into the office more often if you prefer to work in an office environment.
LogicMonitor is an equal opportunity employer. We’re committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We encourage all people to come as they are.
We operate with integrity, esteem diversity and treat each other fairly and with respect. We strive to find our own versions of personal and professional harmony through community building and holistic growth. We hear time and time again that our awesome people are a huge part of why LMers chose LogicMonitor, love their teams, and choose to stay.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LogicMonitor is looking for a talented and experienced Monitoring Engineering Manager to lead the team that creates and develops core monitoring modules (DataSources, EventSources, ConfigSources, PropertySources, SysOID Maps, AppliesTo Functions). You will be driving the Monitoring Engineering (ME) team and overseeing their output.
You will work in tandem with the Monitoring Team, Product, Support, Professional Services, and our customers to cultivate the creation and maintenance of meaningful, actionable monitoring in a logical and consistent way. It is key that you champion internal and vendor best practices. This role provides plenty of opportunity to make your mark at LogicMonitor as we already own 2000+ modules and are continuously producing new modules to support the ever growing infrastructure monitoring industry.
Here's a closer look at this key role:
- Cultivate a high performing team
- Prioritize work based on input from customers and internal teams
- Continually improve guidelines and process for module development and documentation
- Track and calculate KPIs on a quarterly basis to forecast team resource needs and track work output
- Oversee the release of new monitoring, ensuring adherence to style guides, and adequate documentation
- Work cooperatively with Customer Success, Professional Services, Product, and Engineering groups to deliver technically apt solutions
- Continually develop deep understanding of LogicMonitor technologies to devise high-level custom monitoring strategies
- Provide exceptional service to customers during the course of development (timely emails and calls to clients, professional/courteous services, etc.).
- End-to-end management of the LogicModule request process, using our ticketing system to follow development through to completion
- Educate colleagues and customers by creating both internal and customer-facing documentation
- 2+ years of experience of managing and growing engineering teams, with demonstrated experience leading and managing geographically dispersed teams
- Understanding of the Monitoring Engineering processes from start to finish.
- Understanding of IT operations and/or system & network administration
- Ability for scripting in any of the prevalent languages (groovy, ruby, python, perl, javascript, etc.)
- Understanding of IT operations infrastructure and how the various roles are related (networks, servers, storage devices, databases, applications, etc.)
- Passion for technical problem solving with IT systems and networks
- Ability to conduct independent research on unfamiliar technologies and digest that knowledge into monitoring strategy
- Ability to grasp big-picture needs and distill these down into actionable tasks – frequently with an obsessive-compulsive attention to detail
- Experience working in an Agile development environment & continuous integration / continuous delivery methodologies
- Experience in building enterprise products delivered via SaaS
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