About Us:
LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.
We love going to work and think you should too. We are customer-obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other.
Our office is situated in the beating heart of Singapore at 9 Battery Road, close to Raffles Place. We are looking for you to bring your expertise, drive, and passion as we expand our global presence and achieve record-breaking success.
LogicMonitor is an equal opportunity employer. We’re committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We encourage all people to come as they are.
We operate with integrity, esteem diversity and treat each other fairly and with respect. We strive to find our own versions of personal and professional harmony through community building and holistic growth. We hear time and time again that our awesome people are a huge part of why LMers chose LogicMonitor, love their teams, and choose to stay.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LogicMonitor is disrupting the observability market and changing the way businesses take disparate sources of data and turn it into action. We are already a leader in this space - and we started by solving the hardest, most complicated problem first. With roots in the IT Infrastructure Monitoring space, we are on an evolutionary journey heading toward what’s next - unified observability. Our platform enables enterprise resiliency through data insights from the infrastructure, network, and application. As we enter this next phase of growth, we are in search of a Solutions Engineer.
The Solutions Engineer is responsible for working with pre-sales and post-sales teams to scope, design and deploy technical solutions and implementations for LogicMonitor's customers. The Solutions Engineer works as a member of the PS team, interfacing directly with LogicMonitor customers while working closely with internal Customer Success, Support, and Sales teams. The Solutions Engineer is a product expert that creatively solves business problems with LogicMonitor's best-in-class IT monitoring platform, impacting the company's largest, most strategic customers.
Here's a closer look at this key role:
- Regularly interact with LogicMonitor prospects and customers to scope custom implementations, integrations and solutions
- Assess feasibility and approach for monitoring use cases and integration opportunities
- Clearly articulate the impact, value and effort of technical proposals to technical and non-technical audiences
- Explore and research new technologies to integrate and monitor with LogicMonitor
- Build estimates for services proposals, including hours effort, timeframe and pricing while working with Sales and CS to develop detailed Statements of Work (SOWs)
- Work collaboratively with the Solutions Architecture team to peer review services proposals
- Work collaboratively with the Project Management and Solutions Engineering teams to guide post-sales services delivery, aligning project team to SOW deliverables, scope of engagement, and technical escalations (where necessary)
- Regularly stay informed on product updates and consult other SAs on services approach for new LogicMonitor platform features and enhancements
- Deliver implementations or custom-scoped technical solutions to LogicMonitor customers with excellence
- Join the PS Project Manager and Customer Success Manager in kicking off PS engagements through delivery & handoff to CS.
- Facilitate remote and onsite working sessions with customers to drive successful LogicMonitor adoption - through discovery, design, and deployment of the monitoring solution.
- Leverage the REST API and scripting to automate routine, bulk tasks.
- Develop customer-specific, scripted solutions using LogicMonitor product features (Websites, LogicModules, NetScans) and externally using the REST API.
- Serve as Subject Matter Expert (SME) for LogicMonitor to peers and customers.
- 3-4 years experience working as an IT professional or software engineer.
- 2+ years experience in IT operations: systems administration, network engineering, DevOps, etc.
- Subject matter expertise in one or more IT operations domain(s): Windows/Linux server, networking, security, storage, virtualization or cloud (AWS / Azure / GCP).
- Familiarity with HTTP, JSON, RegEx, REST APIs.
- 1+ years experience scripting/programming experience in or more language(s): Python, PowerShell, or Java/Groovy.
- Willingness to travel (10-20%).
- Experience in a customer-facing, Professional Services, consulting, or Sales Engineering role
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