About Us:
LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.
We love going to work and think you should too. We are customer-obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other as we expand our global presence and achieve record-breaking success.
Our Austin team is based downtown in the San Jacinto Center. Rather than requiring a certain number of days in the office, LM is committed to employee choice and flexibility. Our San Jacinto office will continue to be a center of energy, to be used for purposeful meetings and meaningful gatherings. Of course, you are able to come into the office more often if you prefer to work in an office environment.
LogicMonitor is an equal opportunity employer. We’re committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We encourage all people to come as they are.
We operate with integrity, esteem diversity and treat each other fairly and with respect. We strive to find our own versions of personal and professional harmony through community building and holistic growth. We hear time and time again that our awesome people are a huge part of why LMers chose LogicMonitor, love their teams, and choose to stay.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LogicMonitor is disrupting the observability market and changing the way businesses take disparate sources of data and turn it into action. We are already a leader in this space - and we started by solving the hardest, most complicated problem first. With roots in the IT Infrastructure Monitoring space, we are on an evolutionary journey heading toward what’s next - unified observability. Our platform enables enterprise resiliency through data insights from the infrastructure, network, and application. As we enter this next phase of growth, we are in search of a Business Systems Analyst.
As a member of the Business Systems team, you will be instrumental for the design, implementation, and ongoing optimization of critical systems supporting the Company's business operations. You will analyze and document existing processes, identify improvement opportunities, and project manage feature enhancements. As a Business Systems Analyst you will focus on system enhancements relevant to the Customer Experience team, be highly collaborative and will work in tandem with other departments, including Finance and Sales, to ensure the scalability of our business systems and processes.
Here's a closer look at this key role:
- Process map critical business operations and document requirements in order to optimize LogicMonitor's systems
- Partner with business stakeholders to understand automation opportunities and communicate scope and timeline of projects to all stakeholders across the organization
- Work across departments to design technical solutions to transform key business processes with support from administrators and developers
- Identify time-consuming internal processes and assist in building automated, reliable, and scalable solutions
- Create and maintain accurate and consistent process documentation
- Work with the data team to ensure the accuracy and accessibility of relevant system's data and reliability of integrations between systems
- Manage the user acceptance testing (UAT) process for key initiatives and document results
- Collaborate with system administrators to implement best practices with regards to system maintenance, security, release management, improvements, data integrity, etc.
- Bachelor's degree
- 1-3 years of experience with Business Systems preferred
- Experience with agile project management and release management
- Experience with Salesforce, Marketo, Jira, Coupa, Zuora, Gainsight, Netsuite or best-of-bread SaaS equivalents and Microsoft Office Suite
- Experience with Customer Support, Customer Experience, or Operations for a customer-facing team preferred
- Ability to coordinate and prioritize concurrent activities within deadline-driven climate
- Ability to consider the end-to-end process and advise on downstream effects of changes
#LI-JL1
Residents of California, click Here to view our California Applicant Privacy Notice.