At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

We are looking for a motivated AR Operations, Collections Specialist to join our Accounting team. In this role, you will be responsible for helping us build and improve our AR Operations processes. This role requires reviewing our accounts receivable aging, identifying delinquent accounts, contacting customers, requesting payment status, and following up as needed. Our goal is to offer a world class experience for our customers from order to cash.  This role is pertinent in making that happen!

Responsibilities:

• Build strong internal and external customer relationships
• Ensure invoices are uploaded to third party bill systems on time and accurately
• Diagnose and resolve customer issues and initiate correcting transactions
• Demonstrate excellent customer service skills while initiating outbound emails/calls and receiving inbound emails/calls to/from customers and business partners
• Accurately document all collections and related activities, in detail, in collections database and supporting systems
• Work with the team to achieve and maintain key A/R OKR’s, including DSO
• Monitor the Accounts Receivable inbox to ensure timely response to all internal and customer inquiries
• Perform monthly account reconciliations
• Cross train with other team members to ensure 100% customer service
• Ensure SOX compliance in areas of responsibility
• Other duties as required

 Experience:

• 2+ years of Accounts Receivable experience required; 1+ years working on large, strategic accounts preferred
• Bachelor’s degree in accounting or finance 
• Strong team player who emphasizes team success over individual success
• Commitment to excellent customer service for both internal and external customers
• Exceptional written and verbal communication abilities
• Goal oriented with strong communication, attention to detail, problem solving and analytical skills
• Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency
• Willingness to work in a paperless environment
• Experience with Netsuite, Salesforce, G-Suite, and Oracle preferred
• Oracle system implementation experience ideal

Benefits:

• Great medical, dental, and vision insurance options
• In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program 

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.