At Lyft, community is who we are, it’s what we do, and it’s what makes us different. To create the best ride for all, we start in our own community, by creating an open, inclusive and diverse organization where all team members belong.

Lyft understands that the future of a seamless, amazing mobility experience requires more than a great app and great drivers. It also requires a great vehicle. This is why we’ve reimagined our Driver Hubs to include new vehicle services that will not only improve the experience for our customers, but also reduce some of the challenges that come with being a driver. Our in-house vehicle service centers, where drivers will get high quality, affordable maintenance and repair with lightning speed will be building out quickly.

The successful candidate will audit existing workflows and identify trends within the market to improve maintenance quality in our growing Service Centers. They will partner with product managers, engineers, marketers, designers, and local operators to translate business insights into decisions and action. The ideal candidate is someone that takes pleasure in analyzing data and is never satisfied with the status quo.

Responsibilities:

• Collects data to identify root cause of problems
• Measures performance against process requirements
• Aligns improvement to performance shortfalls
• Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities
• Provides consultation on the use of re-engineering techniques to improve process performance and product quality
• Diagrams and evaluates existing processes
• Organizes, leads and facilitates cross-functional project teams
• May deliver presentations and training courses including measurement, analysis, improvement and control
• Surveys and analyzes best practices for techniques and processes
• Communicates team progress
• Performs cost and benefit analyses

 Experience:

• 4+ years of industry experience in a data science or analytics role
• Degree in a quantitative field like statistics, economics, applied math, operations research or engineering. Advanced degrees are preferred
• Proficiency in SQL - able to write structured and efficient queries on large data sets
• Strong verbal and written communication skills, and ability to collaborate with cross-functional partners to build the business

 Benefits:

• Great medical, dental, and vision insurance options
• In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Monthly commuter subsidy to cover your transit to work
• 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.