At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is seeking a Central Operations Manager for Lyft Rentals, a new service that allows Lyft users to seamlessly rent a car for weekend getaways, business travel and errands. You will be a crucial conduit between Lyft headquarters and the local teams that serve renters and manage vehicles on the ground, ensuring effective two-way communication and alignment on top priorities. Reporting into the Operations Strategy Manager, your day-to-day work includes prioritizing and resolving requests from local teams; clearly and concisely filtering down relevant information from headquarters, and collaborating with cross-functional partners and vendors on operational initiatives that drive improvements in cost, quality and customer satisfaction.

You, the ideal candidate, are a skilled operator who enjoys getting your hands dirty to solve problems and deliver measurable results for customers. You have solid analytical skills to back up your strong instincts about which projects to prioritize. You thrive in a startup environment and are comfortable with ambiguity. You are exceptional at end-to-end planning and execution.

You also come to work with infectious enthusiasm, emotional intelligence and a collaborative spirit, building trust and win-win solutions with partners across a wide range of job functions and levels. People love working with you. You dive deeply into customer feedback and spend time where the work gets done, ensuring that the voice of the customer and the front-line employees are heard, and that every team member comes to work excited to do their part to build the world’s best car rental service.

Responsibilities:

• Build expertise in all things Lyft Rentals: you will develop and maintain documentation on the Lyft Rentals operations stack and be the go-to-resource for local teams when they have questions
• Plan and execute headquarters-led projects to improve cost, quality and customer satisfaction
• Set priorities in a data-driven manner by monitoring key operational metrics and targets
• Manage the relationship between the Lyft Rentals headquarters team and local teams
• Share regular updates with local leadership on performance across markets and rental locations
• Advise local teams on how to drive improvements on key operational metrics
• Prioritize and resolve local requests for support from headquarters
• Ensure that field teams are informed and consulted on relevant product and operational initiatives
• Develop training materials to ensure the field team is ready to implement new initiatives
• Serve as the “voice of the renter,” monitoring customer feedback to improve product-market fit

Experience:

• Bachelor’s degree or equivalent required; a master’s degree in a relevant field is a plus
• 3+ years of operations experience, ideally involving personnel, real estate and physical assets
• Demonstrated persistence and creative problem-solving to build and improve operations
• Attuned to on-the-ground operations to find user-centered solutions for both customers and staff
• Passion for delivering a best-in-class customer experience
• Track record of harnessing data and metrics to run an efficient and cost-effective operation
• Comfortable with financial analysis, using a P&L and modeling to spot opportunities
• Strong interpersonal skills and ability to influence people across job functions and levels
• Excellent written and verbal communication skills; comfortable presenting to stakeholders at all levels of the organization and speaking the language of many different business functions
• Organizational skills to juggle many tasks without losing sight of top-priority items
• Embodies the growth mindset to deal with the ambiguity and rapid change of a startup
• Track record of building for scale in a high-growth or startup environment
• Ability to travel up to 25%

Benefits:

• Great medical, dental, and vision insurance options
• In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Monthly commuter subsidy to cover your transit to work
• 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.