At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
Lyft is looking for a motivated and organized Community Associate to join our team, full time. In this role, you will be the face of Lyft, meeting with applicants and current drivers at our local facilities and preparing them for the exciting road ahead. You will be responsible for supporting onboarding activities, providing a world-class experience for drivers, and helping clean and prepare cars for our Express Drive program. You will have the opportunity to drive our local operations activities through insightful feedback. If you enjoy working with people, are a self-starter, have a great sense of humor, and if the thought of helping Lyft continue to build this incredible ride-sharing movement across the U.S. sounds exciting, we would love to meet you!
Responsibilities:
- Guide drivers through the on-boarding process in person, at an event, or via phone and email
- Support applicants and drivers with your knowledge of both Charlotte and the Lyft platform
- Perform pre- and post- applicant outreach to get drivers approved and on the road
- Work with current drivers to solve any issues that they may have
- Uphold the Lyft standard of service while working with all drivers
- Clean and prepare vehicles for our Express Drive program and support with vehicle inventory and transport to car dealerships
- Complete ad hoc tasks, assigned by your manager, as needed
- Split time between working indoors with applicants/drivers (~60%) and outdoors with vehicles (~40%)
Experience:
- 1+ years with in-person customer service roles such as retail, technical support or hospitality
- Spanish proficiency a plus
- Valid Driver's License required
- Knowledge of the for-hire vehicle industry
- Familiarity with the greater Charlotte area
- Impeccable customer service and problem-solving skills
- Strong collaboration skills and desire to contribute to a team-oriented culture
- Excellent verbal and written communication proficiency with common technology tools like Slack, Zendesk, Google Sheets, Google Docs, etc. preferred
- Typically involves standing or being on your feet for most of the workday (although Lyft will make accommodations for qualified individuals with disabilities)
- Bonus points if you love ride-sharing so much that you're not just a passenger but a driver too!
Benefits:
- Great medical, dental, and vision insurance options
- Mental health benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Pre-tax commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.