At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is looking for a motivated and organized Community Associate to join our Colma and Oakland team, full-time. In this role, you will be the face of Lyft, meeting with applicants and current drivers at our local facilities and preparing them for the exciting road ahead. If you enjoy working with people, are a self-starter, and if the thought of helping Lyft continue to build this incredible ride-sharing movement in Colma and Oakland (and across the U.S.) sounds exciting, we would love to meet you!

Responsibilities:

• Support applicants and drivers with your knowledge of both Colma and Oakland and the Lyft platform
• Work with current drivers to solve any issues that they may have
• Uphold the Lyft standard of service while working with all drivers
• Maintains and executes system standards and visual management
• Guides drivers through vehicle maintenance, service and repair processes
• Provides education to drivers regarding proper maintenance, repairs, diagnostics and pricing
• Leads drivers through the service repair process
• Basic automotive knowledge desired but not required
• Flexible schedule: this is a full-time role that may require some nights and weekends
• Typically involves standing for most of the workday (although Lyft will make accommodations for qualified individuals with disabilities)

Experience:

• 1+ years with in-person customer service roles such as retail, technical support or hospitality
• CA driver license required
• Knowledge of the for-hire vehicle industry
• Familiarity with the greater Colma and Oakland areas
• Spanish or Portuguese speaking strongly preferred
• Impeccable customer service and problem-solving skills
• Excellent, clear verbal and written communication skills
• Bonus points if you love ride-sharing so much that you're not just a passenger but a driver too!

Benefits:

• Great medical, dental, and vision insurance options
• In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Monthly commuter subsidy to cover your transit to work
• 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.