At Lyft, community is what we are and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

Lyft is looking for a motivated and organized Community Associate to join our team, Part-time. In this role, you will be the face of Lyft, meeting with applicants and current drivers at our local facilities and preparing them for the exciting road ahead. You will be responsible for supporting onboarding activities, providing a world-class experience and you will have the opportunity to drive our local operations activities through insightful feedback. This position will report into the Community Specialist. If you enjoy working with people, are a self-starter, have a great sense of humor, and if the thought of helping Lyft continue to build this incredible ride-sharing movement in Phoenix (and across the U.S.) sounds exciting, we would love to meet you!

Responsibilities:

• Guide drivers through the onboarding process 
• Support applicants and drivers with your knowledge of Phoenix and the Lyft platform
• Work with current drivers to solve any issues that they may have
• Prepare new drivers for what to expect and how to be successful on the road
• Uphold the Lyft standard of service while working with all drivers
• Flexible schedule: this is a part-time role that will require some nights and weekends

Experience:

• 1+ years with in-person customer service roles such as retail, technical support or hospitality
• Impeccable customer service and problem-solving skills
• High energy with an outgoing, social personality—you love talking to people!
• Excellent, verbal and written communicationYou are all about THE TEAM, since we all know there is no “I” in TEAM
• Typically involves standing for most of the workday (although Lyft will make accommodations for qualified individuals with disabilities)
• Ability to multi-task and switch into different modes during the workday/week
• Bachelor’s degree or equivalent preferred
• Proficiency with common technology tools like Slack, Zendesk, Google Sheets, Google Docs etc preferred
• Bonus points if you love ride-sharing so much that you're not just a passenger but a driver too!
• Bilingual proficiency a plus

Benefits:

• Paid Time Off -Hourly team members accrue 1 vacation hour for every 17.3 regular hours worked, and 1 hour of sick pay for every 20 hours worked
• 401(k) plan to help save for your future
• 20% off all Lyft rides

 Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.