At Lyft, the community is what we are and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.
As part of this mission, we are scaling our Driver Education & Success team to better drive engagement and identify opportunities for improvement between HQ, our field teams, and the driver community. This person will lead a team working to connect these groups to identify and drive programs that will enable drivers to get more value and meaning out of their relationship with Lyft. The Director, Driver Education & Success Operations role reports to the VP of Driver Product and will play a critical role in connecting and executing various cross-company initiatives in a driver-centric approach.
Responsibilities:
- Contribute to the problem identification, resolution, and operationalization of solutions meant to solve top driver pain points, in collaboration with relevant teams to maximize driver satisfaction, retention, and productivity
- Establish and manage physical-world pilots and programs that help us test + identify what resources, support, and enablements Lyft should invest in and scale for drivers, complementing the digital world experience
- Responsible for envisioning and building Lyft’s driver education program to ensure drivers are skilled in hospitality and service, financial literacy, and safety
- Contribute to the current and future driver community engagement strategy, including defining goals and driving execution on community programs
- Create a culture of advocacy for our drivers by working to implement company vision and understanding
Experience:
- 10+ years of operational, strategic and tactical experience growing and leading complex operations and/or process
- Strong track record developing, enabling and empowering large people-driven organizations
- Problem-solving and solution-oriented mindset with an exceptional track record in a similar or adjacent industry
- Proven ability to combine seamlessly long-term, strategic and innovative thinking with fast-paced, hands-on execution
- Experience driving an agenda and building consensus across a diverse set of stakeholders at all levels, including senior executives (policy, product, operations, external organizations)
- Exceptional partnership and leadership skills; effective in facilitating cross-functional team dynamics and partnering at the individual contributor up to the executive level
- Adept at defining and implementing operational and process improvement to promote the growth of the business
- Excellent communication skills and ability to influence - ideally already comfortable with speaking and panel engagements, interviews with the press
Benefits:
- Great medical, dental, and vision insurance options
- In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Monthly commuter subsidy to cover your transit to work
- 20% off all Lyft rides
Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.