At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is looking for an experienced operator to serve as the District Manager, Operations to manage our driver service and fleet management team in the state of Pennsylvania; we have locations both in Philadelphia and Pittsburgh. We’re searching for an exceptional servant leader with experience managing large teams who is passionate about continuous improvement, process excellence, providing best in class driver service, and wants to make a big impact at a fast-growing company.

Reporting to the Regional Director, you will manage a team of leaders that own Lyft’s driver service, fleet and rental experience, and vehicle care across Philadelphia. You’re excited to operate and grow a business within a business and have an all-hands-on-deck attitude. If you have experience managing large programs, growing businesses, developing employees, working in dynamic environments, and solving tough problems, we’d like to talk with you.

Responsibilities: 

• Lead, develop, and engage your team, including Driver Service Managers, Vehicle Service Managers, Community Specialists and Community Associates (Lyft’s driver-facing team)
• Develop, continuously improve, and align our long-term strategy and create playbooks to hit OKRs and drive financial performance within your district
• Embody the philosophy of servant leadership; have no problem working the front lines and serving drivers with your staff
• Oversee driver onboarding, support, and fleet and rental operations across Philadelphia
• Create a world-class experience for our drivers and customers across all business lines, and be obsessed with creating positive interactions with our drivers, customers, and our community
• Teach and coach our teams to develop, implement, and constantly refine operational business processes
• Constantly drive improvement on business performance and and hold team accountable to metrics (time/attendance, customer service, KPIs, efficiency metrics)
• Represent Lyft's brand, mission, and culture both inside and outside of the organization 
• Represent local driver needs and concerns to Lyft HQ
• Work with other markets to install best practices
• Identify opportunities and make them happen

Experience:

• 6+ years experience leading large teams in process-driven, operational environments (i.e. with lean production, kaizen, continuous improvement etc.)
• You love people: Motivation, engagement, and development come naturally. You can identify what makes your team members tick and gain energy from coaching them to achieve a common goal
• You are a leader in customer service: You care deeply about the customer experience and role model and coach others to provide the best experience possible to those visiting your location
• You have a data-driven mindset: You are operational and are obsessed with eliminating wate and creating efficiencies 
• Strong problem solver: You bring problems to the surface, identify root cause, fix them and keep them from coming back
• You are comfortable leading within matrixed organizations: You pull in thought leaders from both internal and external resources to foster knowledge and expertise for their teams
• Excellent time management: You effectively prioritize multiple competing functions & tasks
• Always a team player: You're positive, optimistic, and willing to help out wherever needed
• Communication skills: Excellent verbal and written communication skills
• Bonus points if you’re an avid Lyft user and have a passion for the rideshare industry

Benefits:

• Great medical, dental, and vision insurance options
• In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Monthly commuter subsidy to cover your transit to work
• 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.