At Lyft, community is what we are and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

Lyft needs experienced leaders from a breadth of disciplines. Our team has a history of enabling rich and creative features that set the standard for the ride sharing industry. We constantly innovate and incorporate cutting edge technologies to make the lives of our community more enriched. Lyft is seeking an expert Engineering Manager to join the Support team.

The Support team's mission is to deliver memorably positive help experiences by building extraordinary customer support tools. You'll work alongside our customer support associates and play a key role in building trust, empathy, and communication between engineering and support. You’ll design and build new tools to improve the support workflow, collaborate with associates to optimize our current tools for high-impact use cases, and assist in triaging and fixing critical production bugs.

Responsibilities:

• Lead a team of talented engineers who like to ship code and tackle hard engineering problems.
• Mentor and guide the professional and technical development of your team members. Help develop their careers, and assign them to projects tailored to their skill levels, personalities, work styles, and professional goals.
• Build teams that are collaborative, inclusive, and respectful of each other.
• Provide continuous feedback, address underperformance, and recognize the individual strengths and contributions of your team members.
• Create plans for prioritizing technical and resourcing challenges in your organization.
• Maintain a balance between building sustainable, high-impact projects and shipping things quickly.
• Instill a spirit of continuous improvement in the team’s code, architecture, and processes.
• Work closely with the Lyft recruiting team to hire high potential candidates from diverse backgrounds.
• Work with your engineers and/or product managers to maintain a prioritized backlog and create short term and long term goals.
• Own your team’s deliverables and ensure we continue to ship scalable, highly-available products that delight our passengers and drivers.
• Help your team build relationships across functions with Support, Marketing, Ops, BizDev, or other teams to ensure Lyft’s continuing success.

 Experience:

• You have a technical background and are able to contribute to planning and design discussions.
• You are steadfastly focused on your customers, whether they are drivers, passengers, or other Lyft employees.
• You have experience leading a team of engineers and guiding them through their career development.
• You believe in building both teams and products that scale.
• You enjoy working in a collaborative environment, and you’re committed to driving projects to completion creatively.
• You can motivate and instill a strong sense of ownership in your team.
• You have experience guiding teams through planning, prioritization, and execution of work.
• You think ahead and build for the future.

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.