At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft connects people to transportation to change the way we live and get around our communities. Lyft is growing rapidly, and we are looking for an HR Operations Coordinator to help us scale with our organization.

The HR Operations Coordinator provides a smooth, caring Team Member experience for our employees and ensures the integrity of our employee data.

Responsibilities:

• Manage high volume of employee questions with urgency, accuracy and world-class customer service
• Field employee inquiries using available resources and partnering with cross-functional partners to provide solid resolutions
• Hone your already-strong verbal and written communication skills to accurately, timely, and professionally communicate to new hires, existing team members, and leaders using our ticketing system
• Tackle data entry with enthusiasm, timeliness, and strict attention to detail
• Partner with Recruiting, People Business Partner and HR Systems teams to implement new processes and improve existing practices around transaction processing, people and data collection, and organization
• Manage multiple tasks simultaneously in a fast paced environment with tight deadlines

Experience:

• Excellent customer service skills and the ability to problem solve in a fast paced environment
• Experience fielding employee questions; Zendesk experience preferred
• Prior administrative work experience preferred
• Extremely detail oriented, with high standards for accuracy and precision, and ability to handle sensitive data with confidentiality
• Basic spreadsheet proficiency (e.g. vLookup, pivot tables, etc.)
• Resourceful and willing to do whatever needs to get done with integrity and accountability
• Team player, excellent at building relationships within your team and across teams
• Excel in situations where you can think critically and anticipate issues before they arise
• Friendly, engaging personality
• You're empathetic to employee inquiries and can easily put yourself in their shoes
• Possess situational awareness to identify and escalate employee questions appropriately 
• Solutions oriented; When there’s a challenge, you’re focused on reaching the best resolution

Benefits:

• Great medical, dental, and vision insurance options
• In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Monthly commuter subsidy to cover your transit to work
• 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.