At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
Lyft is looking for an Insights Specialist to join the Driver Enablement team in our Nashville Corporate Office. We are looking for someone who can contribute to refining our driver experience as well as support the dynamic growth of a large-scale team. The Insights Specialist will be tech-savvy and data-driven, utilizing trends to ensure our team is working efficiently and producing high quality work. The ideal candidate takes initiative, communicates clearly, and works with the team to #MakeItHappen.
Responsibilities:
- Perform deep-dives to understand front-end and back-end user behavior
- Utilize SQL to create dashboards for team performance reports
- Find ways to retrieve relevant data to reduce manual workload on the team
- Identify trends to support staffing and training decisions
- Drive key initiatives to ensure compliance and reduce risk on our platform
- Ensure our reporting models are up to date, detailed, and integrated with the work that we do
- Identify and solve problems that we don’t even know exist yet
- Communicate insights in creative and compelling ways
Experience:
- Comfortable in a fast-paced environment, subject to change and uncertainty
- Aligned with Lyft’s core values
- Ability to ask, as well as answer, meaningful and impactful questions
- Positive attitude with a willingness to attack challenging intellectual problems with energy
- Experience writing SQL queries required
- Advanced experience with Google Sheets
- Excellent communication skills - written and verbal
- Self-motivated and ready to go at a moments notice
- A great listener who is outstanding with documentation
- Proven ability to operate in grey areas; adaptable and agile
- Strong track record of setting goals, making a plan, and getting results
- Bachelor’s Degree in analytical fields such as Computer Science, Statistics, Operations a plus
Benefits:
- Great medical, dental, and vision insurance options
- In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Monthly commuter subsidy to cover your transit to work
- 20% off all Lyft rides
Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.