Internal Communications Lead

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about 4 years old

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At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization

Lyft is seeking an Internal Communications professional to own the execution and tactics of communications strategies for members of the executive leadership team and their organizations. This person will work closely with the Internal Communications team to deliver thoughtful and creative communications to further our mission, vision and values.

Lyft is growing rapidly and we aim to deliver strategies that enable our teams to move at lighting speed. Communications should enable efficiencies, with less time spent resolving cross-functional misalignment and more time spent executing as a team with clear roles and responsibilities and decision making power. This individual should allocate their efforts as follows:

  • 10% Strategy: Proactively identify goals that advance the long term health of the communications within the business and propel the business forward. 
  • 60% Rhythm of the Business: Ongoing delivery of communication strategy tactics 
  • 30% Unexpected: Space to manage rapid response/crisis comms and change management.

We’re looking for someone who can support the broader communications strategies across multiple leaders and teams. This individual should be detail oriented, a self-starter, able to operate with ambiguity and agile enough to lean in on multiple projects simultaneously. This person should have strong spoken and written communication skills, with experience crafting messaging that motivates, inspires, engages and calls an audience to action. Most importantly, Lyft is about fostering an open, inclusive and diverse community where all team members are recognized for what they bring, and we want you to be you.

Responsibilities:

  • Execute the strategy for proactively aligning people around our vision, mission and business strategy.
  • Work closely with internal comms team and leaders throughout the company to develop and disseminate important messages to team members
  • Deliver communications for keeping all relevant team members informed on important org news and updates in a timely and engaging manner
  • Collate data for communications effectiveness metrics including engagement, postmortems, participation, etc.
  • Maintain the Lyft voice across all communications, written and verbal, and across company leadership
  • Keep Lyft fun!

Experience:

  • 2-3 years experience in a tactical communications role
  • Writing and communications experience, with a preference for operations and tech focus
  • Ability to navigate competing priorities simultaneously in a fast paced working environment
  • Deep interest in day-to-day news and long-term trends which impact the experience of working at Lyft
  • Self-starter, independently motivated, requires minimal guidance
  • Experience tailoring communications to distributed offices, and both full-time/hourly workforce
  • Excellent written and verbal communications skills
  • Lyft user/believer

Benefits

  • Great medical, dental, and vision insurance options
  • In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time of
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
  • Monthly commuter subsidy to cover your transit to work
  • 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.