At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is looking for a Market Operations Lead to join our NYC team. In this role, you will work on high-impact, cross-functional solutions to create the best experience possible for our drivers and riders in NYC. We’re looking for a strategically minded individual who has led complex cross-functional initiatives, has a strong bias towards action in ambiguous environments, and most importantly, wants to make a big impact at a fast-growing company. If you’re a natural leader who is business-savvy, data focused, versatile, and exceptionally driven, we would love to meet you!

This role requires a roll-up-your-sleeves mindset and willingness to support wherever needed. One day you may be developing and executing a plan to reduce citations at the airport, and the next you may be managing venue operations for a major local event.

Responsibilities:

• Manage large portfolio programs such as NYCs WAV portfolio and Airport Operations
• Ensure compliance with local mandates, manage financials and day to day operations
• Build and maintain dashboards, internal tooling and data exchanges that optimize performance and cost
• Business Development: Drive local growth for NYCs new Driver Center growing B2B relations in the automotive space 
• Partnerships: Find new opportunities to grow bookings in the rideshare space focusing on education and transit verticals
• Support the market by serving as the owner for various initiatives that drive local impact
• Own end to end design, planning and launch of new initiatives in the NYC market
• Partner with cross-functional teams product, compliance, marketing, to achieve lofty goals
• Analyze operational data and provide impactful operational and financial recommendations
• Identify continuous improvement opportunities and sustainment of overall portfolio

Experience:

• Bachelor’s degree or relevant work experience
• Experienced: Ideally 4 years in strategy, business operations, consulting, investment banking, venture capital, or an equivalent field; You have a healthy balance of analytic, project management and interpersonal skills
• Quantitative thinker: Proficiency in MS Excel & SQL and equivalent tools such as Mode, Tableau. You have experience building forecast models, analyzing complex data sets to inform decisions
• Strong problem solver: You effectively, creatively, and quickly solve complex problems. No problem is too big or too small. You have a love of getting your hands dirty and a talent for juggling multiple projects simultaneously
• Self-directed and organized: You’re comfortable with ambiguity. You have a bias for action while maintaining attention to detail. You effectively prioritize multiple competing workflows. You know when to ask for support and you approach your work with a seize-the-day attitude. You know how to turn a mess into a process - and you love doing so
• Team player: Strong interpersonal skills and ability to communicate up and across the organization

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.