Operations Manager, Bike & Scooter Fleet

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At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is looking for an energetic team-player, with a strong background in hardware and operations to join our Bike and Scooters team. 

You love solving the toughest operations process problems alongside multiple stakeholder teams, both internal and external. You are detail oriented and a strong communicator. You are a strong people manager, and you can keep the team engaged and focused through execution. You are great with data. You are not afraid of getting into the details, but you can also manage senior level meetings.

If you share our vision for transportation that empowers local communities, reduces our environmental footprint and brings people together, we’d love to meet you!

Responsibilities:

  • Manage a team of leads and associates that is responsible for maintaining and improving the performance of our product hardware, which includes: 
    • Creating and maintaining bike and scooter maintenance manuals
    • Performing QA Audits on fleet inspection and repair
    • Manage hardware component retrofits
    • Test out the maintainability and serviceability of new bikes and scooters under development
    • Support fleet health at new product and market launches
  • Oversee a Fleet Quality Assurance Audit program, guiding your team to perform QA audits, deliver QA report findings, and support field teams in corrective actions
  • Stand up local market feedback loops to support knowledge-sharing and opportunities for process optimization. 
  • Ensuring safety protocols are in place and observed. 
  • Coach team members to define, sustain, and optimize processes
  • Develop relevant operational excellence KPIs and manage team performance using these KPIs
  • Partner with Launch Operations team to stabilize and codify processes supporting new products and new markets
  • Partner with Engineering to monitor hardware performance; retrofit fleets with new hardware to improve hardware lifecycle and reduce maintenance costs
  • Partnering with Engineering, Operations, and external operators to maintain overall local market health. 
  • Deliver senior leadership updates, and prepare business cases to support decision making

Experience:

  • 7+ years of experience in operations leadership or consulting, ideally in an environment heavily dependent on front line workforces. 
  • 3+ years leading a team of direct reports and individual contributors.
  • Excellent cross-functional collaborator and partner, you find win-wins for all parties. 
  • Demonstrated ability to quickly grasp complex problems, with communication skills to work with a variety of stakeholders. 
  • Comfortable presenting to executive leadership
  • Ideal candidates will have some combination of the following attributes: 
    • Experience in lean, six sigma, (or similar systems), including direct implementation experience.
    • Fluency in operational KPIs, including ability to determine root-cause drivers of positive and negative trends.
    • Hardware development or maintenance experience, including operations that involve technicians
    • Experience in transportation sector. Micromobility experience is a plus
  • Comfortable presenting to executive leadership
  • Ability to work with remote teams and across times zones
  • Ability to travel 25-30%.

Benefits:

  • Great medical, dental, and vision insurance options
  • Mental health benefits
  • In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
  • Pre-tax commuter benefits
  • Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment  without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.