At Lyft, community is what we are and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

We’re looking for a passionate and results-oriented Program Lead to lead and manage our Wheelchair Accessible Vehicle (WAV) programs in the East Coast.

In this role you will lead the build out Lyft’s wheelchair accessibility program, lead the day-to-day program operations, and manage the strategy and lead the execution on new supply initiatives. The ideal candidate is a great communicator, organized, business savvy, and exceptionally driven. If you’re sharp, highly resourceful, and have an eye for collaboration and continuous process improvement, then we’d like to talk to you.

Responsibilities:

• Serve as the main point of contact, lead and be responsible for Lyft’s Wheelchair Accessible Vehicle WAV) programs on the East Coast
• Collaborate across teams to define and ensure commitment to project schedule, scope, objectives, milestones, and deliverables
• Identify resource needs and manage changes to schedule, product, cost, or scope
• Manage the execution of the vision and strategy to expand the reach of WAVs and improve the service Lyft provides its riders
• Own the coordination and communication with other lines of business to keep them updated and engaged on what’s going on in the world of WAV 
• Hyper-focused on finding process improvements and proactively improving all aspects of the business
• Develop, improve, and consolidate internal processes to respond more quickly to fast-changing regulatory requirements that impact the WAV program
• Provide and manage analysis of market behavior to identify more efficient supply models
• Communicate program status and report on key performance indicators to the leadership team and stakeholders

Experience:

• 4+ years of operations experience
• Proficiency with Excel required
• Strong attention to detail
• Ability to understand and react to changing priorities even when not all the information is available.
• Comfortable working with large data sets; using data to guide prioritization and resourcing
• Experience managing external vendors and partners
• Ability to work effectively with cross-functional teams
• Excellent communication, verbal, and writing skills
• Strong bias for action

Benefits:

• Great medical, dental, and vision insurance options
• In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Monthly commuter subsidy to cover your transit to work
• 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.