Lyft’s mission is to improve people’s lives with the world’s best transportation. We care deeply about the people we work with and the communities we serve. To create the world’s best transportation, we start with our own team by creating an open, inclusive, and diverse organization.
Lyft Bikes & Scooters is the operator of Bluebikes, the Boston area’s public bike share system, and we’re looking for a hands-on operations manager who wants to continue the micromobility revolution by owning operations planning and execution for the Bluebikes system.
As the Operations Manager, you will develop and execute operations plans with a consistent eye towards service quality, operational excellence, and the overall customer experience. You will report to the General Manager for Boston and work together to shape the vision and implementation of the Bluebikes system and any new products Lyft Bikes & Scooters may roll out in the Boston market. You will also contribute to success and learnings in other markets by developing operations playbooks, organizational capabilities, and advising with on-the-ground execution.
If you share our vision for active transportation that empowers local communities, reduces our environmental footprint and brings people together, we’d love to meet you!
Responsibilities:
- Plan day-to-day and special events operations strategies for Bluebikes
- Plan the launch strategy for any new products Lyft Transit, Bikes & Scooters brings to the Boston market
- Work closely with our operations service providers to ensure they are hitting performance targets, adhering to standard operating procedures, and implementing best management practices
- Create playbooks, metrics, and contingency plans to govern day-to-day operations
- Synthesize market feedback and recommendations for HQ business, product, and engineering teams
- Support the General Manager in maintaining relationships with our city partners and addressing market-specific issues
- Build, maintain, and monitor reports, dashboards, and metrics to evaluate performance
- Hire, manage and schedule shifts for the launch team of field managers, operations associates, and mechanics as required by our product launch strategy
Experience:
- 5+ years of operations or strategy experience
- Quantitative by nature and strongly focused on process improvement; comfort with spreadsheets and data analysis
- Entrepreneurial mindset with a get-it-done attitude
- Experience scaling an organization and managing people
- Experience managing and working with team-members possessing a wide variety of skills and roles
- Experience working cross-functionally across large organizations
- Strong communication skills
- Role is based in Boston but travel possible to support operations in other markets
- Strong interest in biking, bikeshare, sustainable transportation, and city planning preferred
Benefits:
- Great medical, dental, and vision insurance options
- In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Monthly commuter subsidy to cover your transit to work
- 20% off all Lyft rides
Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.