At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is looking for a hands-on manager who wants to revolutionize transportation. 

The Operations Manager will own operations strategy, planning, analytics, and execution for Lyft Bikes & Scooters in New York City as part of the Citi Bike team. You’re someone who can dive into the details (build an overall financial, revenue opportunity sizing, operations model to improve service quality, etc.) but can also manage other teams and resources to do the same to execute on a vision and hit performance targets through performance management, process improvements / operational excellence initiatives, etc. 

As an Operations Manager, you will report to the Market Manager for New York City and Jersey City, and work together to shape the vision and execution for the Lyft Bikes & Scooters ongoing operations, as well as a contribute to success and learnings in additional markets, through the contribution to playbooks, organization capabilities, and advising with on-the-ground execution.

If you share our vision for transportation that empowers local communities, reduces our environmental footprint and brings people together, we’d love to meet you!

Responsibilities:

• Achieve growth goals through both analytical understanding of targets and performance - members, rides, frequency of ridership, service levels, etc. - and ability to implement across the organization and with vendors (marketing, service delivery, etc.)
• Help identify and drive P&L priorities around top-line growth and cost efficiencies and reductions
• Create playbooks, metrics and contingency plans to govern day-to-day operations
• Synthesize market feedback and recommendations for other business, product, and engineering teams
• Liaise with our public relations and government relations teams to address market-specific issues 
• Liaise with government partners on ongoing operations topics and issues
• Build, maintain and monitor reports, dashboards, and metrics to evaluate performance

Experience:

• 8+ years of experience, in roles with a strategy and operations focus
• MBA or equivalent problem-solving background in analytics, strategy consulting, etc. preferred
• Entrepreneurial mindset with a get-it-done attitude
• Experience building from scratch, working cross-functionally, and managing people and processes
• Experience managing projects across cross-functional team (e.g., strategy, operations, product / engineering, marketing data science, etc.)
• Quantitative by nature and obsessed with process improvement
• Role is based in New York City with limited travel to other markets, when required 

Benefits:

• Great medical, dental, and vision insurance options
• In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Monthly commuter subsidy to cover your transit to work
• 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.