At Lyft, community is what we are and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

Lyft is looking for an Optimization Specialist to join the Driver Enablement Team in our Nashville Corporate Office. As Lyft strives to grow and improve our driver pool, we are looking for someone who can refine the application experience and retain the best drivers. The Optimization Specialist will be data-savvy and process-driven, creating resources to help our team move high quality driver applicants through the funnel. The ideal candidate takes initiative, over-communicates, and works with the team to make it happen.

Responsibilities:

• Create and map processes and workflows
• Manage work distribution 
• Find trends and recognize issues
• Be a team leader for investigation and resolution of incidents
• Use data-driven decision-making to optimize workflows
• Lead process improvements to move the best applicants through the funnel and activate high quality drivers
• Perform deep-dives to understand applicant and driver behavior

Experience:

• Comfortable in a fast-paced environment, subject to change and uncertainty
• Aligned with Lyft’s core values
• Bachelor’s Degree or equivalent work experience preferred
• Experience creating process flow charts
• Advanced experience with Google Sheets
• Excellent communication skills - written and verbal
• Self-motivated and ready to go at a moments notice
• A great listener who is outstanding with documentation
• Proven ability to operate in grey areas; adaptable and agile
• Strong track record of setting goals, making a plan, and getting results

Benefits:

• Great medical, dental, and vision insurance options
• In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Monthly commuter subsidy to cover your transit to work
• 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.