At Lyft, community is what we are and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

The Payments team is the core of how Lyft operates. The Payments team’s mission is to make payments more efficient, effective, and low-cost for Lyft and to open the payments industry to Lyft’s innovation. Trusted payments is fundamental to the Lyft marketplace, and the Payments team is charged with ensuring all money flows through our payments system reliably and accurately.  The Payments team has a history of enabling rich and creative features that set the standard for the entire sharing industry. In addition to launching new features, the Payments team is also the architect and owner of a robust and flexible payments platform that enables other teams at Lyft to leverage.

Within Payments Operations, we partner with our external vendors, along with our peers in Product, Engineering, Finance, and other cross-functional areas as part of a continuous feedback loop, so that we can deliver the best possible payments experience. This individual will work with cross-functional teams to manage multiple payment initiatives across the company and will need to have a deep working knowledge of payment processes and systems in the US.

Responsibilities:

• Manage day to day operations of payment performance and troubleshooting 
• Collaborate cross-functionally to improve existing processes and highlight key issues impacting payment performance
• Review/escalate incidents reported and prioritize severity in partnership with engineering and support organizations
• Provide input into payment resolutions to solve issues and minimize recurrence 
• Own, troubleshoot and resolve payment issues from beginning to end, working with engineering and external partners 
• Work with internal and external stakeholders to optimize payment flows to increase revenue and manage costs
• Be the subject matter expert in the payment operations area and serve as a liaison across payment stakeholders 

Experience:

• BA/BS preferred; degrees in analytical fields such as Computer Science, Operations, Business Administration.
• 2-4 years of experience in the payment operations or finance process optimizations
• Problem-solving passion and service-oriented
• History of effectively working with internal teams to build new capability and implement projects
• Ability to spot patterns, solve problems, and identify areas of opportunity
• Proven ability to manage multiple, competing priorities simultaneously
• Show independence and flexibility in dealing with multiple complex issues
• Demonstrated strategic thinking and cross-functional team influence
• Experience with SQL is a plus

Benefits:

• Great medical, dental, and vision insurance options
• In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Monthly commuter subsidy to cover your transit to work
• 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.